Teams at BCforward

Answer inbound HR-related calls, resolve or route issues, record and track cases in a case management tool, follow process documentation and SOPs, and ensure cases are closed. Maintain process knowledge, support operational metrics, and participate in continuous improvement and team meetings.

Create clear, concise online help, instructional materials, policies, and technical specs by working with subject-matter experts. Integrate stakeholder feedback, follow Google style guidelines, manage multiple assignments independently, and iterate to improve content quality.

Perform corporate payroll tasks and analysis, support operational projects, engage with clients to solve payroll-related issues, ensure payroll tax accuracy, and meet certification/background screening requirements.