Teams at Boulevard

Own and resolve complex Tier 1 customer tickets via chat, email, text, phone, and screen-sharing. Troubleshoot platform issues, follow incident response and escalation protocols, contribute to knowledge resources, surface product/process improvements, and collaborate with cross-functional teams. Maintain high customer rapport, de-escalate interactions, and support team efficiency while working a core Monday–Friday 9–6 EST schedule with occasional holiday/after-hours coverage.

Lead end-to-end product design for complex, systems-heavy features: define problems, design and iterate solutions, validate with lightweight research and usability testing, collaborate with product and engineering, extend the design system, and use AI tools to prototype and pressure-test flows to drive measurable business outcomes.

The Sales Development Representative engages potential clients through outreach, qualifies leads, and schedules meetings to drive sales growth for Boulevard.