Jobs at CharterUP

Own full-cycle recruiting for critical, senior, specialized, and high-volume searches across Operations, GTM, Product, and Engineering. Build targeted sourcing strategies, engage passive candidates, manage recruiting funnels, advise senior leaders, influence hiring decisions, and deliver against aggressive hiring goals. The recruiter will also use recruiting metrics and ATS reporting to improve processes, workflows, candidate experience, and hiring outcomes.

Own full-cycle recruiting for critical GTM searches, including VP, director, and quota-carrying sales roles. Build targeted sourcing strategies, engage passive candidates, manage recruiting funnels, and partner with executives on talent strategy and hiring decisions. Serve as a strategic extension of Talent Acquisition leadership, provide market intelligence, improve recruiting processes and reporting, and maintain high-quality candidate experiences in a fast-scaling environment.

Partner with business leaders on workforce planning, organizational design, talent reviews, performance management, manager coaching, employee relations, and organizational change. Build scalable People programs, career frameworks, performance processes, and leadership-development initiatives. Manage investigations, accommodations, leaves, terminations, documentation, and compliance while using workforce data to identify risks and improve decisions.

Architect and implement scalable customer-facing and back-office systems across frontend and backend. Build REST APIs, web and mobile apps, deploy on AWS, define engineering best practices, mentor junior engineers, and incorporate AI-assisted development to improve productivity and product quality.

Strategic full-cycle recruiter owning senior and leadership GTM hires (VP/Director), building targeted sourcing pipelines, managing requisitions and funnel metrics, partnering with senior leaders and TA head, improving recruiting processes and tooling, and operating autonomously to deliver high-quality hires in a fast-scaling environment. Requires deep GTM hiring experience and executive presence.

Own sourcing for complex enterprise transportation opportunities, including scope evaluation, cost modeling, supplier strategy, operator selection, negotiations, and feasibility assessment. Partner with Sales and Operations to develop competitive proposals, manage handoffs, resolve supply challenges, maintain supplier relationships, and improve sourcing effectiveness using data and market intelligence. The role requires strong analytical, commercial, negotiation, relationship-building, and organizational skills.

The Revenue Operations Associate manages and improves revenue processes across Sales, Account Management, Support, Finance, Marketing, and partner operations. Responsibilities include administering Salesforce and Outreach, building automations, maintaining KPI dashboards, calculating commissions, analyzing costs and pipeline health, supporting forecasting and targets, improving data integrity, and conducting analysis on productivity, campaigns, churn, and retention.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Coordinates transportation providers and active trips, audits trip details, resolves scheduling changes and service disruptions, secures last-minute providers, monitors delays, and communicates updates. Maintains operational records, prepares provider performance reports, escalates complex issues, and collaborates with customer, sales, and operations teams. This remote entry-level role requires flexible night and weekend availability and strong customer service, organization, communication, and problem-solving skills.

Lead strategy and roadmap for CharterUP's pricing systems, partnering with engineering and data science to build pricing infrastructure, run experiments, define metrics, and translate strategy into product specifications to improve marketplace performance and operator/customer outcomes.