Jobs at Commerce

Designs and runs global seller-facing enablement programs that drive measurable behavior change across AEs, SDRs, AMs, CSMs and managers. Owns enablement architecture, diagnoses gaps via Gong and Salesforce, delivers live facilitation and manager-first reinforcement, leverages AI to accelerate content and automation, and measures impact on narrative adoption, discovery quality, and deal progression.

Identify at-risk merchants, develop and execute renewal strategies, negotiate multi-year subscription renewals, close deals, pursue upsell/cross-sell opportunities, coordinate with Sales and Customer Success, gather merchant feedback, and communicate product issues to improve retention and platform usage.

Design and build agent-based AI features that integrate across BigCommerce and partner systems. Connect agents to MCP servers, enable natural-language store management actions, integrate assistants into the control panel, collaborate with designers and NLP experts, prototype POCs, and contribute to tooling for LLM fine-tuning, prompt engineering, and safe action execution.

Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.

Administer and configure Commerce's Salesforce org with emphasis on Service Cloud: case management, routing, entitlements, SLAs, CTI/telephony, Knowledge, and Experience Cloud. Build declarative automations (Flows, validation rules, custom objects), maintain data quality, triage user issues, document changes, and collaborate with developers for custom solutions. Support sales, support, and customer success teams and manage sandbox/change processes to ensure reliable, scalable platform operations.

Build, maintain, and document Salesforce solutions using declarative-first and custom development when needed. Write Apex, Lightning Web Components, and integrations; participate in code reviews; maintain development standards; build integrations with marketing automation and external APIs; contribute technical options and roadmap guidance; support CI/CD and data governance.

Conduct outbound prospecting to generate qualified Mid-Market and Enterprise leads, qualify prospects, tailor solutions, maintain CRM records, meet monthly lead quotas, and collaborate with sales to convert pipeline into customers.

Lead the product strategy for Feedonomics' API and AI assistant, drive enhancements for developer experience, and collaborate with engineering for successful product delivery.

The Lead Technical Product Manager will define and execute the product vision for Catalyst, BigCommerce's storefront architecture, prioritizing developer experience and driving product strategy, execution, and stakeholder communication.

Lead the deal desk and contract management functions, approve non-standard deals, build policies and playbooks, manage end-to-end CLM processes, partner with Sales, Finance, Legal, and RevOps to ensure compliant, efficient quote-to-cash operations, and recruit and develop a team while driving process improvements and executive reporting on commercial health.

The Senior Backend Engineer will design, build, and scale AI-driven operations, manage the product lifecycle, and implement AI technologies while ensuring data security and system performance.

Full-cycle recruiter partnering with hiring managers to source, screen, and hire technical and non-technical talent. Maintain ATS records (Workday), build talent pipelines, conduct interviews, ensure positive candidate experience, and collaborate with People Experience partners on recruiting initiatives.

Lead account-based, multi-channel demand programs for Retail Commerce and Feedonomics. Build and scale ABM plays, run paid digital, email, events, and partner activations, measure pipeline contribution, optimize ROI, manage agencies and vendors, integrate marketing automation and CRM, and coach a small execution team to drive revenue from enterprise retail accounts.

Design, build, and scale highly available backend services for a data-intensive SaaS platform. Solve infrastructure problems, improve CI/CD and DevOps tooling, drive architectural decisions, run post-mortems, recommend technologies, and champion continuous improvement and observability.

Lead the design, build, and scale of a hybrid semantic search platform on OpenSearch. Own indexing pipelines (MySQL, Kafka/RabbitMQ), integrate vector embeddings and neural search, tune relevance and ranking, ensure ultra-low latency and high availability, mentor engineers, and participate in on-call rotation.

Design, build, and operate reliable services, APIs, and product workflows across backend, UI, and event-driven systems. Own production behavior including monitoring, alerting, logging, debugging, and runbooks. Collaborate with product, design, infrastructure, and support; improve quality through tests and code review; turn ambiguous problems into technical plans and take ownership of incidents and outages.

Own and grow strategic existing BigCommerce/Feedonomics/Makeswift accounts by identifying upsell/cross-sell opportunities, driving renewals, coordinating internal teams and agencies, leading business reviews, maintaining account plans and CRM records to maximize retention and expansion.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Lead strategy and execution for technology partner programs, app marketplace, and embedded partnerships. Build and scale partner ecosystem, influence product roadmap and integrations, negotiate strategic agreements, grow Partner & Services Revenue, measure partnership performance, and hire and develop a global business development team to drive partner-driven product and revenue outcomes.

The Senior Sales Development Representative will prospect Enterprise accounts, manage CRM data, book meetings, contribute to messaging improvement, and work alongside Account Directors while hitting pipeline targets.