Jobs at Commerce

Lead infrastructure engineering for Commerce’s development environment and cloud-hosted VMs. Maintain containerized services, automate manual processes, manage configuration and systems, monitor tooling health, document architecture, educate engineers, contribute to roadmap planning, and collaborate with distributed teams. The role also includes project leadership, requirements gathering, code quality ownership, and participation in an on-call rotation.

Leads infrastructure and platform engineering teams responsible for globally scalable, highly available systems. Owns infrastructure roadmaps, cloud-native and Kubernetes adoption, infrastructure-as-code, developer productivity, reliability, security, and observability initiatives. Manages hiring, coaching, performance, and career development while partnering with engineering, product, security, architecture, and other stakeholders. The role combines people leadership with occasional technical design, architecture review, and hands-on implementation.

Leads the company-wide cybersecurity, compliance, governance, risk, and incident response programs across SaaS products, corporate systems, and cloud environments. Oversees security architecture, identity and access management, third-party risk, vulnerability management, audits, certifications, and customer assurance. Builds and manages global security teams, translates threats and regulatory requirements into business plans, and briefs executives and the board on security posture, incidents, risks, and investments.

Lead the product strategy for Feedonomics' API and AI assistant, drive enhancements for developer experience, and collaborate with engineering for successful product delivery.

Build, maintain, and document Salesforce solutions using declarative-first and custom development when needed. Write Apex, Lightning Web Components, and integrations; participate in code reviews; maintain development standards; build integrations with marketing automation and external APIs; contribute technical options and roadmap guidance; support CI/CD and data governance.

Design and build agent-based AI features that integrate across BigCommerce and partner systems. Connect agents to MCP servers, enable natural-language store management actions, integrate assistants into the control panel, collaborate with designers and NLP experts, prototype POCs, and contribute to tooling for LLM fine-tuning, prompt engineering, and safe action execution.

The Senior Backend Engineer will design, build, and scale AI-driven operations, manage the product lifecycle, and implement AI technologies while ensuring data security and system performance.

Leads architecture, development, and evolution of large-scale distributed systems supporting a global commerce platform. Drives AI and GenAI integration, technical roadmaps, engineering excellence, performance, scalability, security, and reliability. Provides cross-domain technical leadership, mentors engineers, leads code reviews, collaborates with product and design teams, and builds tools and frameworks that improve engineering delivery.

Design, build, and evaluate conversational AI agents using Go and Python. Own agent orchestration, sub-agent architecture, prompt engineering, tool integrations, guardrails, approval flows, observability, and evaluation infrastructure. Develop datasets, scorers, regression suites, and quality metrics for production readiness. Collaborate cross-functionally on conversational experiences, make architecture decisions, rapidly prototype agents, harden them for launch, and mentor engineers.

Leads and develops Customer Success Managers while owning retention, renewals, expansion, adoption, forecasting, customer health, and Net Revenue Retention. Manages escalations, improves lifecycle processes, presents performance insights to leadership, and partners cross-functionally with Sales, Product, Support, Marketing, Finance, and Operations to scale customer outcomes and operational excellence.

The Lead Technical Product Manager will define and execute the product vision for Catalyst, BigCommerce's storefront architecture, prioritizing developer experience and driving product strategy, execution, and stakeholder communication.

Lead and define AI architecture, ensuring scalable, reliable AI systems while mentoring engineers and collaborating with product teams.

Lead the design, build, and scale of a hybrid semantic search platform on OpenSearch. Own indexing pipelines (MySQL, Kafka/RabbitMQ), integrate vector embeddings and neural search, tune relevance and ranking, ensure ultra-low latency and high availability, mentor engineers, and participate in on-call rotation.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Lead strategy and execution for technology partner programs, app marketplace, and embedded partnerships. Build and scale partner ecosystem, influence product roadmap and integrations, negotiate strategic agreements, grow Partner & Services Revenue, measure partnership performance, and hire and develop a global business development team to drive partner-driven product and revenue outcomes.

Manage a portfolio of enterprise advertising channel clients, acting as primary contact and trusted advisor. Configure and optimize product feeds (XML, delimited, API), troubleshoot integrations, assess data quality, deliver performance reporting, run monthly strategic reviews, support renewals and growth with Sales, and collaborate with Product and Engineering to resolve technical issues and document processes.

Lead design and delivery of AI-driven product solutions across the commerce platform. Own high- and low-level architecture, implement scalable RAG/LLM systems, select AI infrastructure, mentor teams, and collaborate with product and engineering leadership to execute AI strategy and rapid experimentation.

Design, build, and optimize serverless, API-driven integrations on AWS. Develop Lambda-based functions, RESTful APIs, and event-driven data flows using services like API Gateway, SQS/SNS, Step Functions, and EventBridge. Implement security best practices, CI/CD and IaC, test and debug integrations, monitor with CloudWatch/X-Ray, and document designs while collaborating with architects and cross-functional teams.

Designs and runs global seller-facing enablement programs that drive measurable behavior change across AEs, SDRs, AMs, CSMs and managers. Owns enablement architecture, diagnoses gaps via Gong and Salesforce, delivers live facilitation and manager-first reinforcement, leverages AI to accelerate content and automation, and measures impact on narrative adoption, discovery quality, and deal progression.

Identify at-risk merchants, develop and execute renewal strategies, negotiate multi-year subscription renewals, close deals, pursue upsell/cross-sell opportunities, coordinate with Sales and Customer Success, gather merchant feedback, and communicate product issues to improve retention and platform usage.