Jobs at Commerce

Lead strategic customer relationships to ensure adoption, value realization, retention, and expansion across Commerce's AI-driven commerce products. Act as a trusted advisor, collaborate with product, sales, and support to solve complex commerce challenges, and promote responsible use of AI to accelerate customer outcomes.

Conduct outbound prospecting to generate qualified Mid-Market and Enterprise leads, qualify prospects, tailor solutions, maintain CRM records, meet monthly lead quotas, and collaborate with sales to convert pipeline into customers.

The Lead Technical Product Manager will define and execute the product vision for Catalyst, BigCommerce's storefront architecture, prioritizing developer experience and driving product strategy, execution, and stakeholder communication.

Lead the product strategy for Feedonomics' API and AI assistant, drive enhancements for developer experience, and collaborate with engineering for successful product delivery.

Lead financial management for Global Partner and Revenue Services, owning bookings and revenue forecasting, dynamic MRR/ARR models, churn and scenario analysis. Drive monthly/quarterly close, revenue recognition, variance commentary, headcount forecasting, budgeting, and ROI/efficiency metrics. Provide executive-ready analysis and recommendations, improve reporting processes, and leverage AI and automation to streamline forecasting and reporting.

Lead and define AI architecture, ensuring scalable, reliable AI systems while mentoring engineers and collaborating with product teams.

The Senior Backend Engineer will design, build, and scale AI-driven operations, manage the product lifecycle, and implement AI technologies while ensuring data security and system performance.

Full-cycle recruiter partnering with hiring managers to source, screen, and hire technical and non-technical talent. Maintain ATS records (Workday), build talent pipelines, conduct interviews, ensure positive candidate experience, and collaborate with People Experience partners on recruiting initiatives.

Administer, configure, and optimize Zendesk and Amazon Connect integrations; manage workflows, routing, SLAs, automations, AI bots, reporting, and contact center operations. Partner with Support, IT, QA, and WFM to troubleshoot issues, train users, maintain governance, and deliver performance insights.

Lead account-based, multi-channel demand programs for Retail Commerce and Feedonomics. Build and scale ABM plays, run paid digital, email, events, and partner activations, measure pipeline contribution, optimize ROI, manage agencies and vendors, integrate marketing automation and CRM, and coach a small execution team to drive revenue from enterprise retail accounts.

Lead the design, build, and scale of a hybrid semantic search platform on OpenSearch. Own indexing pipelines (MySQL, Kafka/RabbitMQ), integrate vector embeddings and neural search, tune relevance and ranking, ensure ultra-low latency and high availability, mentor engineers, and participate in on-call rotation.

Design, build, and operate reliable services, APIs, and product workflows across backend, UI, and event-driven systems. Own production behavior including monitoring, alerting, logging, debugging, and runbooks. Collaborate with product, design, infrastructure, and support; improve quality through tests and code review; turn ambiguous problems into technical plans and take ownership of incidents and outages.

Design, build, and scale highly available backend services for a data-intensive SaaS platform. Solve infrastructure problems, improve CI/CD and DevOps tooling, drive architectural decisions, run post-mortems, recommend technologies, and champion continuous improvement and observability.

Manage a portfolio of post-onboarding customers to drive retention, NRR, adoption, and satisfaction. Build success plans, monitor health, lead renewals and expansions, deliver education and demos, coordinate cross-functional support, and maintain records in Salesforce to ensure measurable customer value.

Own and grow strategic existing BigCommerce/Feedonomics/Makeswift accounts by identifying upsell/cross-sell opportunities, driving renewals, coordinating internal teams and agencies, leading business reviews, maintaining account plans and CRM records to maximize retention and expansion.

Lead strategy and execution for technology partner programs, app marketplace, and embedded partnerships. Build and scale partner ecosystem, influence product roadmap and integrations, negotiate strategic agreements, grow Partner & Services Revenue, measure partnership performance, and hire and develop a global business development team to drive partner-driven product and revenue outcomes.

The Senior Sales Development Representative will prospect Enterprise accounts, manage CRM data, book meetings, contribute to messaging improvement, and work alongside Account Directors while hitting pipeline targets.

Manage a portfolio of enterprise advertising channel clients, acting as primary contact and trusted advisor. Configure and optimize product feeds (XML, delimited, API), troubleshoot integrations, assess data quality, deliver performance reporting, run monthly strategic reviews, support renewals and growth with Sales, and collaborate with Product and Engineering to resolve technical issues and document processes.

Lead multiple concurrent, cross-functional software programs from discovery through GA. Own scope, capacity, dependencies, risk, change control, and executive reporting. Drive Go-to-Market readiness, stakeholder alignment, and accountability. Coach teams on Agile practices, remove blockers with engineering, and ensure outcomes are measured against business value.

Lead design and delivery of AI-driven product solutions across the commerce platform. Own high- and low-level architecture, implement scalable RAG/LLM systems, select AI infrastructure, mentor teams, and collaborate with product and engineering leadership to execute AI strategy and rapid experimentation.