Jobs at Deluxe

Supports financial institution resellers by serving as a treasury management and B2B payments subject matter expert throughout the sales cycle. Conducts payments process assessments, identifies automation opportunities, develops ROI business cases, delivers product demonstrations, answers technical questions, supports RFPs, and provides strategic solutioning and pricing recommendations. Partners closely with treasury sales teams and reseller clients to drive co-selling of payment and automation solutions.

Provides entry-level technical customer support for Deluxe software, managing incoming tickets, documenting interactions, meeting service-level metrics, troubleshooting issues, and resolving client cases. The role requires help desk, scripting, PC troubleshooting, Microsoft Office, and document creation experience, with preferred knowledge of Image RPS, networking, Windows and server operating systems, antivirus tools, and financial services.

Provides technical customer support for Deluxe software, handling complex support tickets, hot-fix updates, escalations, triage, and bug resolution. Documents cases, communicates with stakeholders, meets service-level objectives, coordinates cross-functional resources, leads war rooms, trains associates and clients, and serves as a product subject matter expert. Reviews dashboards and workload to support team performance and prioritization.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.

Manages and grows a portfolio of middle-market payments clients by driving renewals, retention, upselling, cross-selling, new business development, pricing initiatives, and revenue growth. Builds executive relationships, provides treasury and payment guidance, manages pipeline forecasting in CRM, resolves client concerns, promotes digital self-service tools, and collaborates cross-functionally to improve client outcomes and territory performance. The role is fully remote with periodic client, industry event, and conference travel.

Provides entry-level technical customer support for Deluxe software, monitoring application queues, managing support tickets within SLA guidelines, documenting customer interactions, resolving client cases, and communicating updates. The role requires basic troubleshooting, scripting, software and product knowledge development, and participation in collaborative case-resolution activities.

Coordinates daily workflow for a design services department, reviews and processes design requests, manages work queues, prepares quotes, processes billing, troubleshoots artwork issues, advises customers on print requirements, recommends design services, and follows up on open or incomplete projects.

Collects, analyzes, and documents customer business and technical requirements for complex financial technology implementations. Facilitates discovery meetings, creates requirements documents and statements of work, supports project estimates, obtains client signoff, and coordinates transitions to implementation teams. Serves as a liaison between customers, technical staff, and project stakeholders throughout the project lifecycle, and may lead test planning and quality assurance activities.

Implements and configures Deluxe software solutions for client projects, including data entry, system customization, upgrades, testing, defect documentation, issue resolution, and implementation status reporting. Manages multiple small projects simultaneously, supports larger implementations, collaborates with project teams and clients, and escalates issues as needed. The role requires software implementation or support experience and familiarity with Microsoft Office, Windows-based systems, and networks.

Handles high-volume inbound sales calls from small businesses, identifies needs, recommends and cross-sells business supplies and services, and accurately processes orders. Meets revenue, customer experience, and time-management metrics while using Salesforce, Microsoft Office 365, and multiple order systems. Builds rapport, solves problems creatively, and delivers engaging customer experiences in a fast-paced environment.