Teams at Deluxe

Provides entry-level technical customer support for Deluxe software. Monitors application support queues, manages tickets within SLA guidelines, documents customer interactions, troubleshoots issues, communicates updates, and works cases through resolution. The role also requires basic PC and workstation troubleshooting, scripting, networking, antivirus familiarity, Microsoft Office use, participation in client meetings, and ongoing product training.

Provides technical customer support for Deluxe software by resolving complex cases, troubleshooting issues, documenting interactions, meeting service-level objectives, managing escalations, participating in triage meetings, and mentoring peers. The role requires scripting, PC troubleshooting, operating system, networking, antivirus, and Microsoft Office knowledge.

Supports financial institution resellers by serving as a treasury management and B2B payments subject matter expert throughout the sales cycle. Conducts payments process assessments, identifies automation opportunities, develops ROI business cases, delivers product demonstrations, answers technical questions, supports RFPs, and provides strategic solutioning and pricing recommendations. Partners closely with treasury sales teams and reseller clients to drive co-selling of payment and automation solutions.