Teams at Deluxe

Provide technical customer support for Deluxe ImageRPS, monitor and manage incoming support tickets, troubleshoot remittance processing and file ingestion issues, document actions and communications, meet SLA and performance metrics, participate in client calls, and pursue ongoing product training.

Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and communicating status. Serve as primary case owner, collaborate with Development/QA, document troubleshooting and resolutions, follow escalation procedures, mentor peers, and contribute to knowledge sharing and continuous improvement.

Handles inbound sales calls: process orders, answer questions, identify sales opportunities, and sell products/services using a prescribed consultative sales approach. Navigates multiple PC order systems to price products, initiate proofs, release orders to manufacturing, and follow through with customers.