Teams at Deluxe

Supports financial institution resellers by serving as a treasury management and B2B payments subject matter expert throughout the sales cycle. Conducts payments process assessments, identifies automation opportunities, develops ROI business cases, delivers product demonstrations, answers technical questions, supports RFPs, and provides strategic solutioning and pricing recommendations. Partners closely with treasury sales teams and reseller clients to drive co-selling of payment and automation solutions.

Provides entry-level technical customer support for Deluxe software, managing incoming tickets, documenting interactions, meeting service-level metrics, troubleshooting issues, and resolving client cases. The role requires help desk, scripting, PC troubleshooting, Microsoft Office, and document creation experience, with preferred knowledge of Image RPS, networking, Windows and server operating systems, antivirus tools, and financial services.

Provides technical customer support for Deluxe software, handling complex support tickets, hot-fix updates, escalations, triage, and bug resolution. Documents cases, communicates with stakeholders, meets service-level objectives, coordinates cross-functional resources, leads war rooms, trains associates and clients, and serves as a product subject matter expert. Reviews dashboards and workload to support team performance and prioritization.