Jobs at Genesys

The Senior Revenue Accountant will ensure compliance with ASC 606 for SAAS revenue, prepare journal entries, reconcile accounts, and support monthly close processes and strategic initiatives.

Lead the architecture of the Workday Adaptive Planning platform, designing models, integrating systems, and ensuring platform governance while collaborating with stakeholders and optimizing performance.

The Senior Manager, International Tax oversees international tax compliance and planning, manages international tax calculations, and collaborates with stakeholders on cross-border transactions and compliance requirements.

Lead the receivables management strategy for North America, enhancing cash flow and reducing risk through data-driven collection strategies and team performance management.

The Senior Consultant will partner with clients to define transformation strategies, guide adoption of Genesys Cloud, and develop tailored training initiatives, focusing on change management and measurable outcomes.

Lead AI transformation initiatives for clients, developing customized AI strategies, driving measurable outcomes, and managing end-to-end AI delivery processes.

As an Account Executive, you will manage SMB sales pipelines, ensuring accurate CRM data, drive deal progression, and collaborate with partners to optimize sales processes and close opportunities.

The Senior AI Partner Architect drives AI opportunities with partners and sales teams, creating reusable assets and frameworks, ensuring AI solutions' effectiveness, and shaping product direction based on feedback. They design AI systems, establish performance metrics, mentor partners, and support technical engagements, requiring strong AI acumen and communication skills.

This role coordinates compliance for contingent labor and broader HR Compliance, ensuring alignment with labor laws and providing guidance on policies and practices.

The Senior AI Architect drives AI opportunities, designs AI systems for customer experiences, optimizes AI strategies, and collaborates with sales teams to enhance customer outcomes. Responsibilities include architecting solutions, establishing evaluation frameworks, and demonstrating product value to customers.

The Senior Partner AI Architect drives AI integrations for customer experience, ensuring partner enablement and optimizing AI solutions while supporting Pre-Sales engagements and strategic opportunities.

Responsible for managing the global web ecosystem, driving web product lifecycle, enhancing digital experiences, and aligning strategies for demand generation and customer engagement.

The Senior Customer Success Manager will manage enterprise accounts, drive customer satisfaction, and ensure value realization through strategic engagement and collaboration with cross-functional teams.

The Principal Solution Consultant advises high-growth customers on leveraging Genesys software for empathy-driven AI experiences, facilitating demos, managing RFx responses, and collaborating with partners to optimize solutions.

Lead the Global Web Engineering team focusing on enterprise web development, technical architecture, and platform leadership, ensuring performance, security, and scalability of the Genesys web stack.

The Senior Services Engagement Director is responsible for driving Professional Services revenue growth by selling complex services and building relationships within assigned accounts, focusing on customer success and AI-driven capabilities.

This role involves leading the design and implementation of the ServiceNow platform, aligning solutions with business goals, and guiding technical teams. Responsibilities include managing integrations, ensuring platform governance, mentoring staff, and advocating for best practices.

The Vice President of Analyst Relations and Competitive Intelligence leads global strategies to enhance market perception and strengthen competitive advantage, working closely with product, marketing, sales, and customer success teams.