Jobs at Genesys

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.

Lead the global AI sales strategy, managing a distributed team to drive revenue through AI-powered customer experience solutions. Collaborate with internal teams and engage with customers to ensure successful AI adoption and business outcomes.

Design and deliver end-to-end Agentic AI solutions on Genesys Cloud: translate KPIs into scalable architectures, integrate CRM/ERP/data systems, build POCs/MVPs with AI Studio and virtual agents, optimize post-deployment, ensure governance/security (e.g., HIPAA/PCI), and advise enterprise AI strategy to accelerate adoption.

Drive outbound prospecting and pipeline generation across strategic North American accounts. Engage mid-to-senior stakeholders, qualify inbound and marketing leads, and partner with Strategic Account Executives to execute account-based strategies. Maintain pipeline and activity tracking in Salesforce, articulate Genesys Cloud value, and meet KPIs for meetings booked, pipeline creation, acceleration, and conversion.

Design, build, and tune NLU models and agentic virtual agents on Genesys Cloud. Create and iterate prompts and evaluation frameworks, analyze conversation logs to identify failures, and implement data-driven improvements. Work with customers to gather requirements, present findings, and optimize production performance of LLM-driven interactions.

Lead a portfolio of enterprise accounts as primary advisor, drive adoption and product value through cross-functional orchestration, run Quarterly Business Reviews, develop success plans, monitor customer health metrics, and resolve needs to maximize retention and advocacy.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

Lead global SEO and Generative Engine Optimization strategy to increase organic visibility and AI search discoverability. Plan and execute technical SEO, content optimization, keyword and entity research, site architecture and crawlability improvements, and measurement frameworks across enterprise platforms. Partner with cross-functional teams, mentor others, and build executive reporting to drive web engagement, AI search readiness, and business pipeline growth.

This role coordinates compliance for contingent labor and broader HR Compliance, ensuring alignment with labor laws and providing guidance on policies and practices.

The Senior AI Partner Architect drives AI opportunities with partners and sales teams, creating reusable assets and frameworks, ensuring AI solutions' effectiveness, and shaping product direction based on feedback. They design AI systems, establish performance metrics, mentor partners, and support technical engagements, requiring strong AI acumen and communication skills.

Lead agile engineering teams in developing CRM integration capabilities for the Genesys Cloud platform, ensuring end-to-end delivery and alignment with business priorities. Drive technical strategy, enhance engineering excellence, and mentor team members in a high-impact environment.

Lead end-to-end delivery and optimization of strategic global web initiatives. Coordinate cross-functional teams (Marketing, UX, SEO, Analytics, Engineering) to manage roadmaps, dependencies, governance, risks, launch readiness, and KPI-driven measurement. Apply Agile frameworks to improve predictability, stakeholder alignment, and continuous improvement across website redesigns, platform enhancements, and campaign launches.

The Principal Agentic AI Solutions Architect will design and implement AI solutions for customers, lead workshops, and ensure compliance with security and privacy regulations while driving AI adoption.

Presales AI specialist designing and demonstrating AI-driven customer experience solutions. Support technical discovery, prototype deployments, integrations (APIs, real-time systems), evaluation and governance, field enablement, and transition of pilots to production while advising on architecture, model selection, and business outcomes.

Lead the architecture of the Workday Adaptive Planning platform, designing models, integrating systems, and ensuring platform governance while collaborating with stakeholders and optimizing performance.

The Senior Revenue Accountant will ensure compliance with ASC 606 for SAAS revenue, prepare journal entries, reconcile accounts, and support monthly close processes and strategic initiatives.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

The Principal Solution Consultant drives AI-powered experience orchestration adoption by partnering with large organizations, helping them evaluate, design, and implement solutions for improved customer and employee outcomes.