Teams at Genesys

Build AI-assisted UX workflows, prototypes, and integrations that improve design operations. Translate technical capabilities into practical guidance for designers and researchers, document effective AI practices, connect tools through APIs and MCPs, and determine when automation is appropriate. Partner with Design Systems, Product, Engineering, and UX teams to reduce manual work and scale repeatable design practices.

Lead technical discovery, solution strategy, architecture, demonstrations, prototypes, pilots, and proofs of concept for AI-powered customer experience transformations. Partner with enterprise customers, executives, account teams, product, and engineering stakeholders to integrate Genesys Cloud with cloud platforms, CRM systems, AI services, and data sources. Translate complex technical capabilities into business value, advance strategic sales opportunities, develop reusable architectures, and provide technical thought leadership.

Lead enterprise adoption of Agentic AI across Genesys Cloud, designing scalable architectures, integrations, data flows, proofs of concept, and production solutions. Translate business objectives into measurable customer experience and operational outcomes, advise executive stakeholders, optimize AI solutions after launch, and promote responsible AI practices involving security, privacy, HIPAA, and PCI compliance.