Jobs at M-Files

Manage a portfolio of existing B2B SaaS customers, driving renewals, upselling, cross-selling, product adoption, retention, and revenue growth. Serve as the primary customer contact, conduct account reviews, identify risks, maintain CRM forecasts, and collaborate with Customer Success, Professional Services, Product, Sales, and Marketing teams. Travel to customer meetings or QBRs as needed.

Serve as the technical authority throughout enterprise software sales cycles. Lead discovery, solution design, tailored demonstrations, and proofs of concept for AI, automation, content management, and workflow solutions. Build integrations using APIs and scripting, advise on responsible AI adoption, address technical objections, document requirements, and support sales expansion. Collaborate with Sales, Services, Product, and Engineering while tracking pipeline influence, POC outcomes, and demo effectiveness.

Leads customer discovery, requirements workshops, stakeholder interviews, process analysis, and solution design for M-Files implementations. Defines integrations, technical architectures, acceptance criteria, documentation, testing, deployment, migration, and training. Partners with project management, product, and R&D teams; identifies AI and automation opportunities using Claude; mentors consultants; supports presales and manages multiple customer engagements.

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Drive net-new software sales to U.S. federal agencies, developing strategic account plans, executive relationships, partner channels, and qualified pipelines. Navigate federal procurement and acquisition processes, position AI-powered document management and workflow solutions, manage complex opportunities through contract award, forecast accurately, and exceed quota expectations.

Drive net-new business growth among state and local government organizations across North America. Responsibilities include territory planning, prospecting, navigating public-sector procurement and RFP cycles, engaging executive stakeholders, positioning document management and workflow solutions, collaborating with partners, maintaining Salesforce pipeline hygiene, forecasting, and exceeding sales targets.

Drive revenue growth by prospecting, qualifying, and closing new B2B SaaS business while expanding existing accounts. Conduct discovery, product demonstrations, consultative sales discussions, proposal development, contract negotiations, and pipeline management. Collaborate with sales engineering, customer success, marketing, product, and professional services teams. The role requires managing complex sales cycles, selling to multiple stakeholders, and traveling for key customer meetings or events as needed.