Teams at ParentSquare, Inc

Leads customer support operations by mentoring agents, handling escalations and tier-two tickets, monitoring queues, providing backup coverage, and conducting live coaching. Partners with the Customer Support Manager on training, performance feedback, process improvements, and strategic support initiatives. Requires strong communication, prioritization, SaaS support experience, and prior lead or management experience.

Own the full lifecycle of 70+ annual trade shows, conferences, and virtual events, including research, registration, logistics, budgets, materials, travel, and vendor coordination. Drive pre- and post-event lead generation, track leads in the CRM, and measure event ROI. Coordinate associations, executive speaking opportunities, branded swag, inventory, and cross-functional collaboration with Sales, Customer Success, and leadership. Travel to at least two key events annually.

The Staff Engineer will lead cross-functional teams, focus on AI development practices, ensure scalable engineering, and evolve system architecture at ParentSquare.