Jobs at SH Hotels and Resorts

Maintain banquet kitchen cleanliness and sanitation, operate dishwashing equipment, assist kitchen staff with basic food prep, stock and rotate inventory, handle waste disposal, report equipment hazards, and follow food safety and hotel service standards during varied schedules.

Maintain cleanliness and sanitation of dishes, glassware, utensils, and kitchen areas; support food storage safety and recycling; perform physical dishwashing and cleaning tasks; work collaboratively in a fast-paced hotel restaurant and be flexible to meet 24-hour operation demands.

Welcome and assist spa guests in person and by phone; manage appointment scheduling, payments, and guest profiles; reconcile sales; maintain retail inventory and spa presentation; coordinate with therapists and staff to ensure smooth service delivery while upholding brand standards and safety policies.

Lead and support front- and heart-of-house Food & Beverage teams, supervise daily F&B operations, assist management with events, train and inspire staff, maintain service standards, and work flexible shifts in a 24-hour hotel environment.

Lead and execute the hotelwide musical and entertainment strategy: curate playlists, book talent, manage AV and DJ equipment, create activations and partnerships, coordinate marketing and F&B, manage budgets and reporting, and ensure culturally relevant guest experiences across public spaces.

Provide administrative and client-facing support to the Sales & Marketing team: handle calls and emails, draft proposals and contracts, maintain PMS and customer profiles, prepare reports and promotional materials, coordinate meetings and site tours, manage schedules and travel, and assist with selling rooms, catering, and events.

Lead group and catering sales to drive hotel revenue by building long-term client relationships, achieving departmental booking and financial goals, and managing luxury market accounts. Provide strong leadership, deliver exceptional guest and team engagement, and work a flexible schedule including days, evenings, weekends and holidays.

Oversee overnight front office operations, supervise and coach night staff, ensure exceptional guest service, resolve guest issues, manage financial performance and reporting, and maintain clear verbal and written communication across teams.

Supervise front desk team and daily front office operations to deliver excellent guest service. Greet and assist guests, resolve issues, drive team engagement and financial performance, maintain strong communication, and work flexible schedules including evenings, weekends, and holidays.

Provide administrative and operational support for People Operations: first point of contact for employees, benefits administration, onboarding, file and data management, scheduling interviews, time clock enrollment, tracking performance reviews, assisting recruitment and training activities, and maintaining confidentiality and compliance.

Lead and mentor food & beverage teams to deliver exceptional guest experiences, manage daily F&B operations and financial performance, resolve issues, train staff, maintain high service standards, and support a 24-hour operation while being hands-on when needed.

Provide daily IT support and ticket resolution for hotel systems and networks, assist guests and staff, lead small IT initiatives, ensure 24/7 operational coverage, and support team engagement and financial performance goals.

Lead day-to-day spa operations and staff to deliver a luxury guest experience. Ensure on-time appointments, handle special guest requests, drive team engagement, oversee financial performance, and maintain high communication standards while supporting a 24-hour operation.

Manage revenue strategy, distribution, and pricing across multiple properties; optimize channel mix (Direct Web, GDS, OTAs), coordinate with CRS/PMS vendors, present and implement strategies with property leadership, oversee reservations operations, and use advanced analytics and tools to maximize RevPAR and room revenue.

Perform general building and grounds maintenance including HVAC, plumbing, electrical, refrigeration, pool and kitchen equipment repairs; preventive maintenance, carpentry and grounds work; complete work orders and logs; follow safety and regulatory procedures; use handheld devices and KYC system; provide guest-facing service and collaborate with team to resolve maintenance issues.

Lead people operations for a hotel: manage recruiting, retention, HR operations, training, team engagement, culture development, and performance while supporting 24/7 hotel demands.

Maintain kitchen cleanliness and sanitation, operate commercial dishwashers, assist with basic food preparation, receive and store deliveries, rotate stock, monitor inventory, report hazards, and support kitchen staff during peak service while following food safety protocols and hotel standards.

Supervise front desk operations to ensure guest satisfaction and brand standards. Manage, train, schedule and coach front office staff; handle guest issues, coordinate with other departments, enforce safety and loss-prevention policies, and drive service improvements and guest retention.

Answer guest calls and take in-room and pool orders accurately, enter orders into the POS, communicate with kitchen and service staff, upsell menu items, handle guest inquiries and complaints, and maintain cleanliness and proper handover while following food safety and hotel standards.