Jobs at Stord

Leads the Platform engineering team, owning people management, technical roadmap, platform product strategy, adoption, reliability, hiring, and cross-team alignment. Manages approximately five engineers initially, develops future leaders, sets engineering standards, oversees incident response and platform operations, and partners with product engineering teams as internal customers. The role also drives adoption of Elixir, TypeScript, AI-enabled workflows, scalable architecture, and shared engineering services.

Lead Stord’s thought leadership and editorial strategy across content, PR, and social. Develop viewpoints on agentic commerce, fulfillment, supply chain, and omnichannel strategy; manage editorial calendars; write and edit diverse content; support executive visibility; improve SEO, AEO, distribution, and performance; and collaborate with marketing, sales, product, operations, executives, freelancers, and agencies.

Leads acquisitions from sourcing through closing, including valuation, financial modeling, diligence, negotiations, advisor coordination, executive presentations, and integration handoffs. Manages the target pipeline, coordinates cross-functional workstreams, evaluates partnerships and build-versus-buy decisions, improves corporate development processes, and mentors junior team members. The role focuses on fulfillment, logistics, commerce software, and related strategic acquisitions.

Corporate Counsel will support commercial contracting across sales, partnerships, vendors, and logistics relationships. Responsibilities include drafting and negotiating agreements, managing contract playbooks and guardrails, building contract management infrastructure, advising on deal structure and risk, and responding to contractual and compliance inquiries. The role requires practical legal judgment, business partnership, process improvement, and familiarity with ecommerce, logistics, privacy, technology contracts, and legal technology.

Own Stord’s creative vision, brand identity, and visual expression across channels. Lead and develop an in-house creative studio, manage agencies and freelancers, and direct campaigns, content, video, events, sales collateral, and product marketing assets. Partner with Marketing, Sales, Product, Communications, and executives to create differentiated work that builds brand affinity and drives pipeline. Establish creative processes, standards, and storytelling systems while remaining hands-on in execution.

Owns full-cycle recruiting for Sales, Finance, and broader go-to-market roles. Responsibilities include sourcing passive candidates, partnering with hiring leaders, assessing sales and finance talent, managing candidate experience, tracking recruiting metrics, improving hiring processes, and supporting equitable, compliant hiring practices. The role requires strong recruiting expertise, advanced sourcing skills, stakeholder management, and familiarity with ATS and recruiting tools.

Leads strategic, high-value sales personally while managing and mentoring up to five Account Executives. Responsibilities include full-cycle selling, complex negotiations, deal structuring, pipeline management, forecasting, performance coaching, and recruiting support. The role requires achieving a significant individual quota while improving team performance through hands-on guidance and regular reviews.

Own executive, board, investor, financial, and operational reporting for leadership. Build scalable dashboards, define consistent KPIs, reconcile data across systems, investigate performance changes, and translate complex business questions into actionable insights. Partner with Strategy, Finance, and senior leaders to automate recurring reporting, improve data accuracy, and support actuals-versus-budget-versus-forecast analysis.

Owns Stord’s end-to-end revenue accounting and assurance function across fulfillment, logistics, parcel, and software services. Responsibilities include ASC 606 analysis, revenue close, contract accounting, reserves, revenue analytics, SOX-ready controls, audit support, IPO readiness, billing-to-ledger reconciliations, and workflow automation. The role partners with Finance, Billing, Systems, auditors, the CFO, and Controller while building the revenue accounting function and potentially developing a team.

Owns product design for Stord’s warehouse management, transportation management, and operational software. Designs complex workflows for receiving, picking, packing, shipping, inventory, and exception handling across scanners, tablets, and desktop interfaces. Conducts field research and usability testing with warehouse and supply chain users, creates high-fidelity prototypes, partners with product and engineering, supports design systems, and measures improvements in operational efficiency and user satisfaction.

Own and evolve Stord’s visual identity across digital, print, events, sales collateral, and social. Set creative direction, create high-impact brand assets, build scalable guidelines and templates, coach designers and freelancers, collaborate cross-functionally, manage vendors, and connect creative work to business outcomes.

Designs and optimizes fulfillment solutions, facility layouts, process flows, labor models, automation strategies, pricing models, and cost structures. Conducts scenario modeling and supply chain financial analysis while partnering with sales, finance, operations, implementation teams, and prospective customers. Supports scalable, cost-effective solutions for fulfillment and warehousing operations.

Manage customer onboarding and professional services projects spanning fulfillment, WMS, OMS, software-only launches, and supply chain implementations. Coordinate Commercial, Implementation, Integration, Operations, and customer teams from contract signature through hypercare. Balance scope, timelines, budgets, resources, risks, and business outcomes while tracking KPIs. Lead technology deployments, process improvements, legacy migrations, requirements development, training, testing, launches, and post-deployment feedback. Travel up to 50% for customer-critical milestones.

Serve as the primary liaison for Stord Parcel customers, guiding onboarding, integrations, shipping strategy, carrier diversification, and delivery performance optimization. Lead business reviews, analyze shipping and financial data, audit invoices, resolve accounts receivable discrepancies, and provide customer feedback to Product and Engineering. Advise brands on parcel logistics, rate optimization, last-mile delivery, and service improvements while strengthening customer relationships and loyalty.

Build production-grade test automation infrastructure across API, integration, end-to-end, contract, regression, load, and performance testing. Develop Playwright suites, integrate automated tests with GitHub Actions release gates, create AI-assisted test generation workflows, maintain coverage dashboards, reduce flakiness, and establish performance-testing frameworks. Partner with engineers and product managers to define coverage, acceptance criteria, performance thresholds, and quality standards across the organization.

Lead Stord’s enterprise security function and build its long-term strategy, governance, operations, engineering, application and cloud security capabilities. Own NIST, SOC 2 and ISO programs, 24/7 detection and response, incident management, M&A security integration, secure product development, penetration testing, customer trust, business continuity and disaster recovery. Lead the security team, MDR partnership, executive and board communications, AI governance, and security readiness for international growth, acquisitions and potential public-market scrutiny.

Leads Stord’s enterprise systems, corporate and fulfillment-site IT, SaaS portfolio, business process governance, master data, privacy operations, and systems integration. Owns architecture, integrations, identity, endpoints, networks, onboarding, vendor oversight, compliance evidence, AI adoption, and M&A systems integration. Builds and manages the IT and Enterprise Systems team while partnering with Security, Data, Engineering, Finance, Procurement, Legal, People, and Operations.

Drive enterprise business development for supply chain technology and fulfillment services. Identify and engage prospective clients through account-based selling, generate leads, build consultative relationships, understand logistics needs, present tailored solutions, manage CRM activity, and collaborate with operations and customer success teams. The role focuses on transportation, warehousing, e-commerce fulfillment, and expanding high-value client relationships across the United States.

Lead end-to-end experimentation pipeline for Stord Labs, coordinating robotics, AI, vendors, engineering, and operations to validate and scale logistics innovations into production pilots and enterprise rollouts, develop deployment playbooks, and manage co-funded customer pilots and executive demonstrations.

Lead the Decision Science function, designing ML models, overseeing experimentation frameworks, and ensuring model adoption across the company, driving operational and commercial improvements.