Jobs at TTEC Digital

As an AWS MS Engineer, you'll troubleshoot AWS serverless services, maintain client systems, and customize web applications while communicating with clients.

The Sales Executive is responsible for generating business revenue by acquiring new clients and expanding existing ones, primarily selling Microsoft solutions related to digital contact centers and cloud services.

Design, configure, test, and implement Salesforce solutions across Service Cloud, Sales Cloud and Industry Clouds. Create declarative functionality (Flows, objects, fields, validation rules), develop and execute test cases, track defects, support data migration, deploy releases, and assist with user documentation, training, and adoption while working in Agile teams.

The AI Developer will develop, test, and deliver NICE CXone AI solutions, focusing on chat bots and other AI systems, while also supporting production and development teams.

Serve as a Google Cloud-focused presales solution architect, advising clients and internal teams on GCP architecture, deploying cloud-native apps and AI agents, modeling Google Cloud costs, building demo/POC environments, and helping design managed services offerings while collaborating with client executives and cross-functional teams.

Design, configure, and support AI-enabled Amazon Connect contact center solutions. Build IVR and NLU-driven journeys, configure Agent Workspace and Contact Lens, implement routing/queue logic, integrate external systems and reporting, and collaborate with conversational designers and engineering teams to deliver production-ready CCaaS and agent-assist experiences.

Lead design of AI-enabled capabilities for Amazon Connect contact centers: run AI discovery workshops, define LLM and agentic AI solution architectures, assess data and knowledge readiness for RAG, create implementation roadmaps, design customer and agent experiences, partner with platform and engineering teams, and provide responsible AI guidance and governance for contact center solutions.

The MSP Sr. Developer leads a team to maintain and improve AWS environments, manage incidents, execute change requests, and mentor junior developers while ensuring operational stability and client satisfaction.

Hunter-focused enterprise account executive responsible for generating net-new revenue by selling CCaaS, AI, CX and digital transformation solutions. Prospect, develop pipeline, lead complex multi-stakeholder sales cycles, engage executive sponsors, collaborate with solution and delivery teams, respond to RFPs, manage CRM pipeline, and consistently meet or exceed quota.

As a Principal Architect at TTEC Digital, you will design complex Contact Center applications, mentor junior consultants, and drive technical solutions for clients' needs while ensuring effective communication with technical and non-technical stakeholders.

Remote Solutions Architect delivering Microsoft D365 and Power Platform solutions. Engage clients to define pains, architect and implement medium-complexity solutions, lead Agile delivery, oversee integrations and data migrations, delegate tasks, mentor consultants, and ensure successful project delivery and client relationships.