Jobs at TTEC Digital

Lead large-scale client projects focusing on Azure solutions, mentoring teams, and ensuring successful delivery through technical leadership and design solutions.

The MSP Sr. Developer leads a team to maintain and improve AWS environments, manage incidents, execute change requests, and mentor junior developers while ensuring operational stability and client satisfaction.

Lead the architecture and delivery of end-to-end Azure data platforms, including ingestion, transformation, modeling, analytics, activation, APIs, and agentic AI integrations. Build production-grade batch and streaming pipelines using Microsoft Fabric, Azure Databricks, PySpark, Python, and SQL. Establish governance, security, lineage, and performance standards; troubleshoot critical systems; mentor engineers; advise client stakeholders; contribute to presales and reusable engineering frameworks.

Designs and presents Microsoft Azure data analytics and infrastructure solutions in a presales environment. Partners with sales and prospective customers to gather requirements, create architectures, lead demonstrations and proof-of-concept sessions, and develop RFI/RFP responses. Advises on scalability, security, governance, disaster recovery, and cost optimization, while supporting project transitions to delivery teams. Conducts workshops and presentations, collaborates with engineering and product teams, and helps expand Microsoft field sales relationships.

Lead client-facing architecture for Microsoft Data & AI solutions, translating business priorities into secure, governed, scalable architectures and modernization roadmaps. Design lakehouse, batch and streaming platforms using Fabric, Databricks, Azure, Power BI, and related governance tools. Architect AI-ready data platforms supporting generative AI, agentic AI, RAG, vector search, and enterprise data agents. Support presales, proposals, estimation, executive presentations, implementation guidance, and mentorship of architects and engineering teams.

Leads enterprise transformation programs and projects for NICE CXone and cloud telephony solutions. Manages client relationships, implementation delivery, project teams, schedules, resources, financial reporting, risks, change management, governance, and executive communications. Oversees teams of 3–50 people and projects with consulting services valued at $500,000–$10,000,000. The role requires consulting experience, multiple delivery methodologies, stakeholder management, and travel up to 30%.

Implements, develops, tests, and supports NICE CXone and CCaaS solutions for enterprise clients. Designs omnichannel and process-automation solutions, resolves defects, supports production, presents to executive stakeholders, develops solution pitches, and mentors software engineers. The role combines technical consulting, platform architecture, software development, client engagement, and project delivery using technologies including CXone Studio, C#, ASP.NET, JavaScript, Python, Java, and C++.

Leads engineers and technical leads in delivering AI-powered CX and contact center products. Responsibilities include solution architecture, technical design reviews, implementation planning, customer deployments, cross-functional coordination, risk management, technology evaluation, and integration assessment across AI platforms and CCaaS solutions. The role also oversees delivery readiness and develops high-performing technical teams.

Own the full sales cycle for net-new enterprise customers, selling Amazon Connect, AWS AI capabilities, and TTEC Digital’s consulting, implementation, and managed services. Generate pipeline through outbound prospecting, develop executive relationships, uncover transformation needs, build value-based business cases, coordinate solution teams, manage complex negotiations, and close six- and seven-figure customer experience, cloud, contact center, and AI transformation deals.

Drives new-logo enterprise sales for Gemini Enterprise and TTEC Digital solutions. Responsibilities include prospecting, account penetration, executive relationship building, solution selling, pipeline creation, territory strategy, competitive positioning, negotiation, forecasting, and closing complex six- and seven-figure deals. The role partners with solution architects, consultants, Google Cloud and Gemini specialists, and delivery teams to sell AI-powered customer engagement, cloud, data, CX, contact center, and digital transformation solutions.

Lead design and implementation of agentic, multi-agent AI workflows for enterprise contact centers using Google Gemini Enterprise CX and ADK. Architect integrations with backend systems, build CI/CD pipelines, design LLM-driven conversational experiences, guide testing and prompt engineering, and oversee deployment on GCP (Cloud Run/GKE/Functions) while mitigating hallucinations and ensuring operational readiness.

The Sales Executive is responsible for generating business revenue by acquiring new clients and expanding existing ones, primarily selling Microsoft solutions related to digital contact centers and cloud services.

The AI Developer will develop, test, and deliver NICE CXone AI solutions, focusing on chat bots and other AI systems, while also supporting production and development teams.

Hunter-focused enterprise account executive responsible for generating net-new revenue by selling CCaaS, AI, CX and digital transformation solutions. Prospect, develop pipeline, lead complex multi-stakeholder sales cycles, engage executive sponsors, collaborate with solution and delivery teams, respond to RFPs, manage CRM pipeline, and consistently meet or exceed quota.

As a Principal Architect at TTEC Digital, you will design complex Contact Center applications, mentor junior consultants, and drive technical solutions for clients' needs while ensuring effective communication with technical and non-technical stakeholders.