Jobs at TTEC Digital

The Sales Executive is responsible for generating business revenue by acquiring new clients and expanding existing ones, primarily selling Microsoft solutions related to digital contact centers and cloud services.

The Proposal Manager at TTEC Digital will develop winning proposals by collaborating with sales teams, analyzing RFx requirements, creating tailored content, leading proposal reviews, and ensuring QA for large complex deals.

Implement, customize, test, and deliver NICE CXone-based contact center solutions. Design and develop software (CXone Studio, C#, ASP.NET), perform unit testing and code reviews, resolve QA defects, support production, mentor engineers, present solutions to stakeholders, and drive CX/automation transformation across omnichannel platforms.

The Sales Director will drive revenue in the Higher Education sector by building relationships, qualifying leads, and closing mid-market opportunities. Collaboration with internal teams and establishing a repeatable sales process is essential.

The Principal Technical Project Manager will lead enterprise-level projects, manage client relationships, drive project delivery, and produce financial reports. Requires strong leadership and project management skills, especially in CCaaS implementations.

The AWS Project Manager oversees the delivery of AWS projects, managing budgets, facilitating communication between teams, and providing technical advice to clients to meet business goals.

The Principal Technical Project Manager will manage client relationships, oversee program delivery, track project progress, and ensure customer satisfaction while leading teams and managing risks.

The CCaaS Architect will design and implement AI self-service applications using Google CCAI, leading projects and collaborating with clients for a positive CX.

The AWS Software Developer will build and deploy solutions in AWS, focusing on improving project delivery processes and providing technical support to clients. Responsibilities include coding, system design conversations, and learning new AWS tools and languages.

The Executive Director CCaaS will oversee complex contact center projects and lead teams, focusing on customer success and technology integration while engaging with both technical and non-technical stakeholders.

The Senior Consultant is responsible for P&L management, project accounting, budget planning, resource optimization, and ensuring profitable project delivery with effective team utilization and customer success.

Design, implement, and maintain solutions using the Genesys Engage Platform; optimize performance, monitor systems, and troubleshoot issues. Participate in 24/7 support and collaborate with teams for seamless integration.

The Partner Development Director is responsible for executing partner strategies, collaborating with sales teams, ensuring successful partnerships, and optimizing revenue outcomes.

The Senior Implementation Engineer configures Five9 solutions, builds integrations with various systems, performs testing, and ensures successful deployments for enterprise clients, requiring strong technical and consulting skills.

Senior sales leader responsible for generating new business and expanding existing accounts by selling Microsoft cloud and Dynamics 365-based digital contact center solutions. Builds executive relationships with clients and Microsoft, develops proposals (SOWs, ROMs, RFPs), collaborates with internal teams for solution delivery, and drives cross-sell/up-sell across the Microsoft Business Applications platform.

The Conversational AI Bot Architect leads the design and implementation of AI self-service solutions, working closely with clients and project teams.

The ServiceNow Technical Consultant will design, implement, and support ServiceNow solutions, lead projects, provide technical guidance, and ensure integration with other systems.

The Overlay Sales Specialist at TTEC Digital focuses on enhancing customer experiences by coaching clients. The role emphasizes employee support and engagement, aiming for effective growth solutions in customer relations.

As a Senior Customer Experience Consultant, you will design and implement engaging conversational flows for Intelligent Virtual Assistants, ensuring exceptional customer interactions through effective dialogue scripting and collaboration with AI engineers.

The Principal Architect will lead the design and delivery of Five9 CCaaS solutions, oversee technical requirements, and ensure successful implementations for enterprise clients.