Jobs at Way

Build and operate customer-facing product capabilities across discovery, booking, payments, guest journeys, reporting, AI functionality, and integrations. Own end-to-end features across React, Next.js, TypeScript, NestJS, PostgreSQL, and event-driven workflows. Partner with Product and Design, shape ambiguous problems, improve platform reliability, and manage testing, observability, security, production releases, and operational follow-through.

Build Way’s data and intelligence layer across pricing, merchandising, personalization, forecasting, recommendations, and automation. Own data foundations, metrics, models, experiments, and production-ready datasets while partnering with Product and Engineering. Identify high-impact opportunities, ship measurable solutions, and establish rigorous, responsible data practices in a fast-moving startup environment.

Build and lead Way’s data infrastructure from the ground up. Design cloud-native data lakes, scalable batch and real-time ETL/ELT pipelines, ingestion frameworks, data warehouses, orchestration, streaming systems, data quality monitoring, and DataOps practices. Develop Python and SQL-based data solutions, infrastructure as code, feature stores, dashboards, and self-service analytics. Partner with product and business teams on metrics, predictive modeling, and experimentation while establishing data-driven practices.

The Chief of Staff partners with the COO on strategic and operational initiatives, owning performance metrics, reporting infrastructure, internal databases, business intelligence, KPI frameworks, and analytical deep dives. The role identifies process bottlenecks, develops data-backed solutions, implements dashboards, and leads high-impact projects across product, operations, revenue operations, and customer success with minimal guidance.

Manage implementation projects for Enterprise and Mid-Market customers, ensuring customer satisfaction and strategic client relationships while coordinating with stakeholders and driving adoption of the Way platform.

Own and grow enterprise hotel accounts by driving product adoption with strategic success plans, monitoring account health and usage data, leading executive QBRs, coordinating cross-functional teams, maintaining account documentation/CRM, and navigating complex organizational decision structures to deliver measurable value and identify growth opportunities.

Provide email and chat support to Way clients, diagnose and resolve platform, integration, and CSS issues, escalate to Product/Engineering as needed, maintain support documentation and KCS resources, use AI support tools to speed diagnostics, and coordinate with Customer Success.

The Customer Success Manager will drive retention and renewals, maximize product adoption, build customer relationships, analyze data for performance, and collaborate across teams to enhance customer experience.