The Chief of Staff partners with the COO on strategic and operational initiatives, owning performance metrics, reporting infrastructure, internal databases, business intelligence, KPI frameworks, and analytical deep dives. The role identifies process bottlenecks, develops data-backed solutions, implements dashboards, and leads high-impact projects across product, operations, revenue operations, and customer success with minimal guidance.
ABOUT WAY
Way is building the AI, data, and infrastructure layer for the experience economy.
As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold.
Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others.
Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it.
That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves.
Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics.
As artificial intelligence automates labor and people reclaim time, the shift toward spending on experiences over things only accelerates. Way sits at the center of that shift as the platform, intelligence layer, and curated marketplace on which experiences are created, distributed, and sold.
Founded in 2020 and headquartered in Austin with offices in Paris and San Francisco, Way built the category of experiences in hospitality from the ground up, during a pandemic that had shut the industry down. Leading global travel, retail, lifestyle, and hospitality brands leverage Way, including Hyatt, Hilton, Alaska Airlines, Aspen, Piaget, and countless others.
Way’s position is layered by design: a proprietary data network built on millions of experiential data points, the system of record for experiential operations, an e-commerce layer embedded directly into partners’ customer journeys, and a marketplace through Partner Exchange, where brands across hospitality, travel, lifestyle, and retail co-create and co-sell experiences with one another. Every brand that joins makes the network more valuable to every brand already on it.
That combination of data, workflow, distribution, and network effects is not something that can be vibe-coded into existence. It compounds. It is what positions Way as the durable infrastructure for the experience economy regardless of how the technology landscape evolves.
Way is backed with $22m in capital from Tiger Global and strategic family offices and angel investors. The company has mid-8 figures of ARR from a global enterprise customer set, with outstanding growth and efficiency metrics.
The Role
We’re looking for a highly motivated Chief of Staff to join our team at Way. This individual will work directly with our COO and cross-functional teams to own internal reporting, lead analytical deep-dives, and help Way scale more effectively. The ideal candidate is a data-driven problem-solver with strong business intuition and a bias for action. This is a high-visibility role with significant ownership across strategic operations, revenue operations, internal tooling, and performance tracking.
Key Responsibilities
- Work closely with the COO to support high-priority strategic and operational initiatives
- Own internal performance metrics and reporting infrastructure across departments
- Build and maintain internal databases to ensure high-quality, scalable business intelligence
- Lead deep-dive analyses to inform decision-making across product, ops, and customer success
- Identify process bottlenecks and recommend scalable, data-backed solutions
- Design frameworks to track key company KPIs and strategic objectives
- Partner cross-functionally to implement dashboards and streamline access to insights
- Take on high-impact projects with little guidance and see them through from idea to execution
What We’re Looking For
- 3-5 years of experience in consulting, data analytics, investment banking, high-growth startups, or similar
- Strong analytical foundation with experience using Excel, PowerPoint, and internal BI tools
- Ability to independently structure complex problems and communicate insights clearly
- Demonstrated self-starter with grit, adaptability, and a strong sense of ownership
- Comfortable operating with minimal direction in fast-paced, ambiguous environments
- Excellent written and verbal communication skills
- Experience with SQL, Tableau, Looker, or similar tools is a plus
- Hands-on experience with HubSpot or similar CRM tools preferred
- Prior experience in SaaS, B2B tech, or hospitality & travel is a plus, but not required
Why Join Way?
- Compensation: competitive salary calibrated to experience, and meaningful equity in a sustainably growing company with real value creation already realized.
- Coverage: full health, dental, and vision.
- The work: direct access to the world’s most recognized consumer brands and the mandate to move quickly on their behalf.
- The tools: the best available, and the expectation that you use them to raise your own ceiling.
- Experience firsthand: an annual hotel and travel stipend at the properties and partners in Way’s global ecosystem.
- Where you’ll be: in a beautiful office in Austin, San Francisco, or Paris.
Way is a company for people who want to do the best work of their careers at a technology company and in an industry that will continue to flourish as humanity embraces AI. The standard for building an exceptional software company has changed, and Way is being built to meet it, with urgency, ownership, and a pace of execution well above the industry norm. The market direction is not in question. As AI absorbs more and more work, humans have more time and more money to spend on experiences, and the brands they spend it with need infrastructure they cannot build themselves.
Way Austin, Texas, USA Office
CBD Austin
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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