Accommodations Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Accommodation Specialist will play a pivotal role in fostering an inclusive and supportive workplace by managing the end to end global accommodation process for employees. In this role, you will serve as a trusted advisor and subject matter expert, guiding employees, managers, and additional stakeholders through the interactive process with empathy, professionalism, and compliance expertise. The specialist will also collaborate on global accommodation projects, helping to scale and optimize processes across regions.

Key Responsibilities:

• Lead the interactive accommodation process for both medical and religious accommodation requests.

• Provide consultation and education to employees, managers, and additional applicable stakeholders on accommodation procedures, legal considerations, and best practices.

• Review and interpret medical documentation to determine eligibility and recommend reasonable accommodations where applicable

• Facilitate discussions with stakeholders to develop and implement accommodation plans.

• Track and document all accommodation requests, decisions, and follow-up actions in compliance with legal and internal standards.

• Support global accommodation initiatives, including streamlining processes and handling global accommodation requests.

• Contribute to continuous improvement efforts to enhance the employee experience and operational efficiency.                                                                                                                                                                                                                                                                                                               This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.      This position is not eligible for sponsorship.

Basic Qualifications:
• Bachelor’s degree and 2+ years of Human Resources or related experience.
• Experience with Accommodation processes.
• Familiarity with HRIS systems (e.g., Workday) and case management tools (e.g., ServiceNow).

Preferred Qualifications:
• 2+ years of Accommodations and/or Leave Administration related work experience with a bachelor’s degree
• Strong knowledge of ADA, FMLA, and other relevant employment laws.
• Experience supporting global HR or accommodation programs.
• Excellent communication, documentation, and stakeholder management skills.
• Proven ability to manage sensitive and confidential information with discretion.
• Strong organizational skills and attention to detail.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 73,400.00 to 99,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.