Extend Logo

Extend

Account Manager, Corporate Enterprise Growth Strategy

Posted 2 Hours Ago
Be an Early Applicant
Remote
Hiring Remotely in U.S.
145K-145K Annually
Senior level
Remote
Hiring Remotely in U.S.
145K-145K Annually
Senior level
Own growth strategy and relationship management for major enterprise merchant accounts. Lead program launches, optimize performance, conduct executive business reviews, develop go-to-market and promotional strategies, manage budgets, identify ROI opportunities, and communicate customer needs to product teams. The role requires strong executive presence, analytical and presentation skills, cross-functional collaboration, and experience managing customer relationships and strategic programs.
The summary above was generated by AI

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
About the Role:

As an Account Manager, Corporate Enterprise Growth Strategy, you will drive growth and strategy for a portfolio of Extend’s largest corporate enterprise merchants, including large omnichannel retailers, multi-location licensees, and direct-to-consumer brands. This role centers on launching new programs, growing existing accounts, and managing strategic relationships. We’re looking for a strategic thinker who can turn high-level goals into actionable, measurable plans for our most important partners.

What You’ll Do

  • Lead new program launch strategy and ongoing growth optimization for a portfolio of Extend’s Corporate Enterprise merchants.
  • Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
  • Monitor and evaluate program performance, using data and insights to identify opportunities that deliver measurable ROI and sustainable growth.
  • Lead quarterly business reviews with internal and external executive leadership.
  • Build multi-threaded relationships within merchant organizations, from C-suite executives to individual contributors.
  • Drive go-to-market strategies and adoption of new product features across your book of business.
  • Manage promotional strategy and marketing development budgets.
  • Collaborate with cross-functional leaders (Risk, Analytics, Marketing, Product, Operations) to support merchant growth.
  • Gather customer feedback and convey market needs to inform product roadmaps and features.
  • Author long-term business plans, thinking at a deeply strategic level about optimization and growth.

What We’re Looking For

  • Bachelor’s degree with 4-6 years of experience owning customer relationships in a dynamic startup environment and/or management consulting.
  • A talent for breaking down complex problems and translating high-level goals into relevant, actionable plans.
  • In-depth understanding of value drivers in revenue share business models.
  • Strong executive presence and a proven ability to engage C-level executives and senior stakeholders, both internally and externally.
  • Excellent business acumen, presentation skills, sound decision-making, and strong analytical skills in a fast-paced setting.
  • Proven project and program management experience, with a strong understanding of phases, plans, deliverables, scope, and tasks.
  • Exceptional written and oral communication skills, and the ability to collaborate across all organizational levels.
  • Ability to manage and influence through persuasion, negotiation, and consensus-building.
  • Experience with eCommerce, FinTech, and analytics/reporting tools (Tableau, Snowflake, Salesforce, Shopify, SFRA, etc.) is a plus.

Travel: Estimated 15-20% travel to client sites and other locations as needed.

Expected Pay Range: $145,000 OTE (On Target Earnings)*

*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.

Extend does not provide immigration-related sponsorship for this role.


Life at Extend:

  • Working with a great team from diverse backgrounds in a collaborative and supportive environment.
  • Competitive salary based on experience, with full medical and dental & vision benefits.
  • Stock in an early-stage startup growing quickly.
  • Generous, flexible paid time off policy.
  • 401(k) with Financial Guidance from Morgan Stanley.

Extend CCPA HR Notice




Similar Jobs

8 Minutes Ago
Remote
United States
Expert/Leader
Expert/Leader
Artificial Intelligence • Information Technology • Professional Services • Software • Analytics • Generative AI • Big Data Analytics
Owns end-to-end solution architecture for a major client account, including target-state design, roadmaps, application architecture, APIs, integrations, cloud infrastructure, and non-functional requirements. Defends architectural decisions to executive stakeholders, approves high-level designs, enforces technical standards, evaluates AI-agentic development tools, and directs AI coding agents for technical validation. Mentors architects, manages cross-cutting risks, and ensures security and privacy compliance across delivery workstreams.
Top Skills: APIsCcpaClaude CodeCloud InfrastructureGdpr
8 Minutes Ago
Remote
United States
Senior level
Senior level
Artificial Intelligence • Information Technology • Professional Services • Software • Analytics • Generative AI • Big Data Analytics
Leads client-facing engineering engagements that design, build, evaluate, govern, and deploy production-grade AI agents on Anthropic’s Claude stack. Responsibilities include solution architecture, MCP server and Agent Skill development, prompt and context engineering, model strategy, observability, cost controls, security, and evaluation frameworks. The role mentors distributed engineering teams, guides enterprise adoption, partners with client stakeholders, and creates reusable agentic delivery patterns.
Top Skills: Agent SkillsAmazon BedrockAWSClaudeClaude Agent SdkClaude ApiClaude CodeClaude Managed AgentsClaude PlatformMcpPythonRetrieval-Augmented GenerationTypescript
13 Minutes Ago
In-Office or Remote
98K-165K Annually
Senior level
98K-165K Annually
Senior level
Aerospace • Artificial Intelligence • Computer Vision • Software • Analytics • Defense • Big Data Analytics
Leads financial planning, forecasting, budgeting, performance management, and operational governance for the Channel Sales organization. Oversees channel incentive programs, rebates, MDF, SPIFFs, partner investments, accruals, controls, and ROI analysis. Partners with Sales leadership to improve pipeline management, forecasting, reporting, profitability, and process automation. Builds executive dashboards, develops predictive insights, leads operational cadence, and manages a high-performing Finance and Operations team.
Top Skills: CaptivateiqImpartnerLookerExcelNetSuiteOraclePartnerstackPower BISalesforceSalesforce PrmSAPTableauVaricentXactly

What you need to know about the Austin Tech Scene

Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.

Key Facts About Austin Tech

  • Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
  • Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
  • Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
  • Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
  • Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account