Account Manager, MSP

About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

We are looking for a skilled and driven Account Manager to grow annual recurring revenue (ARR) by expanding and enabling our Managed Service Provider (MSP) and Value-Added Reseller (VAR) partner base. This is a once-in-a-lifetime opportunity to join a company with an exceptional product, high-performing operation, and award-winning culture, and play a key role in driving growth through strategic partner relationships.

As a key member of the MSP team, this role focuses on managing and growing an existing book of business, uncovering opportunities, and aligning partner needs with the value of LogicMonitor’s hybrid observability platform. The Account Manager leads partner engagements, supports technical evaluations alongside Sales Engineering, and ensures partners are empowered to scale LogicMonitor across their customer base.

This role plays a vital part in accelerating LogicMonitor’s growth, maximizing the performance of MSPs, and supporting VAR expansion across multiple verticals. Team members are encouraged to own their territory, build strategic plans with leadership, and consistently exceed revenue targets. This is your chance to make a measurable impact in a partner-first, growth-focused environment.

Here's a closer look at this key role:

Account Management & Customer Expansion

• Manage and grow an existing book of MSP customers, serving as a trusted advisor to understand business pain points and evolving product needs.
• Conduct scheduled account management calls, delivering strategic guidance and building long-term customer relationships.
• Perform whitespace analysis to identify growth opportunities, effectively communicating LogicMonitor’s value through conversations, demos, and presentations.

Sales Execution & Methodology

• Apply LogicMonitor’s sales methodology to guide prospects through the sales cycle
• Drive deal progression by identifying key stakeholders, leveraging multi-threading strategies, and engaging cross-functional team members such as SEs, managers, and executives.
• Tailor solutions to specific customer challenges, demonstrating how LogicMonitor addresses unique business needs

Customer Engagement & Optimization

• Identify and act on opportunities to optimize customer use of LogicMonitor, including proactively creating dashboards, sample reports, and other value-add assets.
• Strategically engage at appropriate levels within customer organizations to ensure alignment and foster continued growth.

What You'll Need:

• 2+ years of experience as an Account Manager, preferably within the SaaS space.
• Ability to communicate effectively with all levels of both internal teams and customers.
• Avid learner—our product and the MSP industry are always evolving, and your knowledge must evolve with them.
• Able to articulate technology and product positioning to both business and technical users.
• Skilled at establishing and maintaining strong relationships throughout the sales cycle.
• Adheres to company best practices for sales forecasting and CRM usage.
• Willing to prospect into targeted accounts to generate interest and build the sales pipeline.
• Brings creativity and critical thinking to problem-solving, with a strong desire to be an impact player at a disruptive technology company.
• Demonstrated high performance in previous academic or professional roles.
• Committed to sales success and customer satisfaction, with a strong track record of results.
• Team-focused—you excel individually but understand that sales at LogicMonitor is a team effort.

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Anticipated Application Close Date: 07/21/2025

LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.