Account Manager

MWDN is an international recruitment and outstaffing company with 23+ years of experience connecting exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. In this role, MWDN acts as the recruitment partner, and the selected candidate will work directly with the client’s team on their product in an international environment.

Domain: AdTech / Marketing Technology

Location: Tel Aviv, Israel (distributed remote team)

Company size: 11-50 employees

Founded in: 2023

A globally distributed startup with founders from Israel and team members across Europe, Ukraine, the UK, and beyond. The company develops a product focused on optimizing digital performance and reducing costs for clients.

As the company grows, there is a need to introduce a dedicated Account Manager role to strengthen client communication and improve overall customer experience.

Required Experience

• Fluent / near-native English (critical requirement)
• Strong communication and interpersonal skills
• Experience in Account Management / Customer Success / Client-facing roles
• Ability to understand product basics and translate them into client-friendly language
• Comfortable working in a distributed, remote environment
• Flexible schedule with availability for client calls (including US clients)

Nice to Have

• Experience working with US clients
• Background in SaaS / tech environment
• Previous experience in startup environment
• Ability to balance structured communication with adaptability

Key Responsibilities

• Manage day-to-day communication with clients
• Build and maintain strong client relationships
• Conduct regular calls and check-ins with clients
• Ensure client satisfaction and retention
• Act as a bridge between clients and internal technical team
• Understand the product well enough to explain it clearly (no deep technical expertise required)
• Support onboarding and ongoing client success