Account & Relationship Management Executive - Key Account Manager

About the Role:

As an Account & Relationship Management Executive/Key Account Manager, you will manage a book of existing business comprised of Key Accounts $250k and larger. You will be expected to uncover opportunities for our Core Products and Expert solutions. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth. You will be calling on and building relationships with multiple stakeholders within Key Accounts which may include Librarians, Heads of Research and Data Analytics, CNO’s and/or CQO/VP Quality and other C-suite roles within the clinical setting.  The Account & Relationship Management Executive/Key Account Manager will be responsible for managing a territory covering Key Accounts in a designated geography.

The Region/Territory is the Central U.S. 
Responsibilities:

• Identify and develop new business opportunities for Core Products and Expert Solutions within assigned market.

• Engage with clients to understand their needs and align them with the organization's offerings.

• Prepare and deliver effective sales presentations and product demonstrations.

• Negotiate product/service terms with moderate authority.

• Maintain comprehensive records of customer interactions and sales metrics.

• Follow up on leads and convert them into sales.

• Manage customer accounts and ensure their satisfaction.

• Collaborate with internal teams to address customer requirements and issues.

• Assist in the preparation of sales forecasts and performance reports.

• Participate in developing strategies to achieve sales targets.

Skills:

• Communication: Strong verbal and written communication skills.

• Customer Service/Account Management: Understanding of principles and practices for effective customer service and large account management.

• Product Knowledge: Familiarity with the organization's products or services.

• Sales Strategy: Strong value-based, consultative selling strategy.

• CRM Software: Proficient use of Customer Relationship Management tools.

• Problem-Solving: Capability to understand and resolve complex customer issues.

• Organization: Strong organizational and time-management skills.

• Analytical Skills: Basic analytics for tracking performance and metrics.

Experience:

• Bachelor’s degree or equivalent experience.

• 7+ years of account management, sales, and relationship management experience, preferably selling into large hospital/health systems.

• Software sales experience

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.