Americas HCM & PATTS Director

Lead the strategy, delivery excellence, and capability growth for HCM and Payroll, Absence, Time Tracking & Scheduling (PATTS) across the Americas. This role elevates the quality, maturity, and impact of our Workday implementation services, ensuring our teams deliver consistently strong outcomes while operating with clarity, confidence, and a high advisory standard. While this role focuses on implementation delivery, close partnership with AMS is essential to ensure seamless client experiences and healthy transitions post‑go‑live. 

Strategic Delivery & Client Leadership 

• Guide overall delivery strategy across HCM and PATTS, ensuring high‑quality execution, strong governance, and predictable outcomes. 

• Bring a strategic, advisory mindset to complex client initiatives, helping shape solution direction, manage risks, and drive clarity in design decisions. 

• Promote disciplined use of our standard delivery methodology across teams to ensure consistency and scalability. 

• Partner with cross‑functional domains (Financials, Integrations, Security, Analytics) to ensure cohesive program execution. 

• Maintain strong alignment with AMS to ensure expectations, handoffs, and support models are clearly understood and well‑orchestrated. 

Sales Partnership & Commercial Support 

• Collaborate with Sales through qualification, discovery, solution shaping, and estimation. 

• Support client‑facing activities (demos, presentations, executive conversations) with a clear point of view on approach, scope, and delivery strategy. 

• Translate client needs into clear delivery constructs, including scope boundaries, risks, and staffing recommendations. 

• Work with the broader delivery team to maximize commercial viability of implementation approach and raise awareness of margins and profitability. 

Capability Building Across HCM & PATTS 

• Develop and maintain delivery assets, accelerators, templates, and best‑practice frameworks. 

• Build repeatable patterns across discovery, design, testing, deployment, and cutover. 

• Drive a culture of continuous improvement and shared learning across both HCM and PATTS communities. 

• Drive a culture of strategic advisory into Kainos’ Workday implementation approach, including proactively identifying gaps and opportunities for improvement. 

Americas Operating Model 

• Scale delivery across the U.S., Canada, and Latin America while accounting for regional regulatory and operational nuances. 

• Promote pragmatic, MVP‑oriented solutioning that aligns with varying levels of client maturity. 

• Maintain a strong customer‑experience lens across all engagements. 

People Leadership & Team Management 

• Lead HCM and PATTS delivery teams with a focus on coaching, capability growth, and long‑term professional development. 

• Manage staffing, onboarding, performance management, and forecasting across the portfolio. 

• Champion recruitment, retention, and culture efforts. 

• Ensure teams feel supported, empowered, and connected to the broader delivery mission. 

Minimum Qualifications 

• 7+ years leading complex HR and/or workforce‑related implementations or programs. 

• Strong consulting skills including facilitation, stakeholder communication, advisory capability, and problem‑solving. 

• Understanding of regulatory areas such as payroll compliance, labor rules, leave administration, and scheduling standards. 

• Demonstrated experience leading in a strategic advisory environment.  

• Demonstrated ability to lead and grow multi‑disciplinary teams. 

Preferred Qualifications 

• Experience with Workday HCM and/or PATTS (certifications highly valued). 

• Experience developing delivery methodologies, playbooks, or team capability programs. 

• Exposure to multi‑country operating models and post‑deployment support models. 

• Relevant professional designations (e.g., Payroll Org, HR certifications)