Associate Commission Operations Analyst

At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. 

Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference.

Role Overview:

As a member of the Revenue Operations team, the Associate Commission Operations Analyst is responsible for analyzing commission data, customer information, and carrier documentation to drive accurate, complete, and timely application of commissions from carrier partnerships to maximize revenue, cash, and membership for eHealth. This role analyzes and resolves payment, statement, and system discrepancies by collaborating with internal and external teams. The Associate Commission Operations Analyst prepares operational deliverables and identifies process and system improvements. The role reports to the Supervisor / Manager, Commission Operations.

What you’ll do:

• Perform daily reconciliation and application of carrier commissions and review of membership information using multiple internal systems.
• Research commission payments, statements, and system discrepancies and resolve with internal and/or external teams.
• Analyze complex carrier documentation to ensure accurate and timely membership and commissions in the eHealth commission system.
• Initiate and track various commission tasks using the company’s internal workflow tracking system.
• Prepares monthly, quarterly, and annual operational deliverables in support of the Finance close.
• Complete internal and external audits to support SOX testing of Revenue Operations controls.
• Review carrier commission statements and membership reports to identify data improvements needed to accelerate completion of monthly application of commissions.     
• Support department leaders on special projects, ad hoc reports, and workflow improvements with the goal of establishing efficient, accurate, and sustainable revenue and commission operational capabilities.
• Demonstrate eHealth’s values in your behaviors, practices, and decision

Who you are:

• Bachelor’s degree in Business or Finance or a related field or two years equivalent experience in cash reconciliation, accounts receivable, and collections in an operational role.
• Strong analytical and problem-solving skills with strict attention to detail.
• Ability to work in a fast-paced and mission-driven environment, prioritizing appropriately, working independently, handling multiple tasks simultaneously, and performing to high standards of accuracy.
• Highly proficient with Microsoft Office, including Excel and Word. Ability to create v-lookup formulas and other formulas for analysis and review functions.
• Ability and willingness to meet critical deadlines.
• Demonstrated independent decision making within the scope of their role.
• Ability to work with all levels of internal and external teams, from staff to executive management.
• Prior experience with data analysis, trending, and management reporting.
• Knowledge of Sarbanes-Oxley (SOX) and prior experience working with auditors on internal controls testing and procedures preferred.
• Prior experience in the insurance or healthcare industry, specifically regarding the payment or collection of commissions.
• Working knowledge of Tableau or similar systems preferred.

What we offer:

• Generous benefits include medical, dental and vision beginning on your first day of employment
• 401K with matching
• Tuition reimbursement
• Employee stock purchase program
• 12 company paid holidays and PTO

*Please note the above is a summary of responsibilities; a full job description is available upon request.

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.