Associate Director, Product Management - Contracting (CTFS) (Remote)

The Associate Director, Product Management for the Clinical Trial Financial Suite (CTFS) provides senior product leadership for a SaaS‑based platform supporting contracting workflows across clinical trials. This role is accountable for the successful launch, rollout, and adoption of the Contracting module, including launch readiness, customer enablement, and post‑launch optimization. This Associate Director will also partner closely with engineering, design, services, marketing, sales, and leadership to translate complex business, financial, and customer needs into scalable product solutions, and owns end‑to‑end product execution, cross‑functional alignment, and delivery of measurable customer and business value.

Essential Functions:
Product Strategy & Roadmap Leadership

• Owns and leads delivery of the Contracting module within CTFS, including sponsor and site contracting, negotiations, and contract‑to‑financial traceability.
• Defines and executes the launch strategy for the Contracting module, including scope, success criteria, phased releases, pilot customers, and general availability readiness.
• Identifies and evaluates opportunities to incorporate AI‑enabled or intelligent capabilities (e.g., automation, decision support, agents, or workflow intelligence) to improve product efficiency, usability, and customer outcomes.
• Leads product planning and roadmap prioritization for Contracting, balancing customer needs, business objectives, technical constraints, and delivery capacity.
• Addresses organizational, technical, and capability barriers that impact product delivery, adoption, and realization of value.

Product Execution & Delivery

• Owns launch readiness activities for the Contracting module, including documentation alignment, release validation, operational handoffs, and coordination with implementation and support teams.
• Owns end‑to‑end product execution, including discovery, requirements definition, backlog prioritization, sprint readiness, release planning, and post‑launch optimization.
• Translates complex clinical, financial, and operational requirements into clear epics, features, user stories, and acceptance criteria.
• Leads key product and delivery checkpoints, proactively managing dependencies, risks, scope trade‑offs, and escalations.
• Reviews development work for quality, completeness, and alignment with product requirements and enterprise standards.
• Facilitates effective defect triage and resolution to maintain product quality and customer confidence.
• Ensures delivered solutions meet enterprise SaaS standards for usability, scalability, security, compliance, and upgradeability.
• Provides guidance on configuration versus customization decisions to support long‑term platform sustainability.

Cross‑Functional & Stakeholder Leadership

• Partners closely with engineering, architecture, UX, services, compliance, and operations teams to ensure successful product delivery.
• Oversees and coordinates cross functional activities to ensure product initiatives are delivered on schedule and aligned with strategic priorities.
• Communicates product vision, roadmap, progress, risks, and trade‑offs to leadership and key stakeholders.
• Resolves complex product issues and coordinates appropriate escalation internally or with customers when required.

Discovery, Market & Customer Engagement

• Leads and contributes to product discovery, including customer interviews, workflow analysis, and validation of market needs.
• Partners with Marketing and Sales on Contracting product positioning, launch readiness, and messaging.
• Leads product launch support activities, including customer demos, trade shows, sales enablement, and early‑adopter feedback loops, serving as the Contracting subject‑matter expert.
• Monitors product performance, customer feedback, and usage data to inform continuous improvement and roadmap decisions.

Preferred Experience / Domain Knowledge

• Strong experience delivering contracting or financial systems/products, such as contract lifecycle management (CLM), invoicing, billing, payments, credits/debits, reconciliation, or financial operations platforms.
• Experience owning or supporting product launches for enterprise SaaS products, including launch readiness, early customer adoption, and post‑launch iteration.
• Familiarity with clinical trial operations and contracting workflows, including sponsor finance, site contracts, investigator fees, or grants management.
• Experience with enterprise SaaS platforms in regulated industries, including considerations for compliance, security, scalability, and upgradeability.

Qualifications:

• Bachelor’s degree in Computer Science, Business, or a related field, or equivalent experience.
• 7–10+ years of experience in product management or business systems roles for technology solutions.
• Experience in identifying process challenges and driving efficiency and speed through a combination of process & technology improvements.
• Ability to demonstrate organizational skills and set priorities for technology improvements via a data driven approach.
• Experience leading delivery of complex, cross‑functional product initiatives.
• Strong ability to translate ambiguous business and financial problems into structured, executable technology improvements.
• Excellent communication, stakeholder management, decision‑making, and influencing skills in a customer based setting.
• Experience in clinical domain, with a concentration in clinical operations, study start up, or site contracting operations is a MUST.
• Experience working in Agile/Scrum environments with technology teams. Prior Business Analysis or tech liaison experience is a PLUS.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.