Onboard and support podcast partners through setup, launch, and subscription growth. Troubleshoot technical issues, create self-serve resources, share insights with product teams, and assist with integrations and migrations.
About the Role
At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We’re looking for a Podcast Success Associate to join our small, high-impact team and work directly with creators shaping the future of podcasting.
You’ll guide new partners through onboarding, help them launch, and support their subscription growth. Along the way, you’ll gain unique insight into the strategies behind some of the most successful premium podcasts in the world.
What You’ll Do
- Onboard podcasters and publishers, guiding them through setup, launch planning, and early success
- Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues
- Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale
- Share partner insights with our product and engineering teams to make our tools even better
- Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn
- Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website
- Help publishers migrate their offerings and subscribers from competing platforms
Must-haves
- 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field
- A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported
- Excellent written and verbal communication skills
- A problem-solving mindset: resourceful, curious, and eager to learn
- Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
- An interest in using A.I. tools to help scale a fast-growing company
Nice to have
- Experience with subscription or membership businesses (Patreon, Substack, etc.) and/or Stripe integrations
- Familiarity with podcast publishing tools/workflows (i.e., RSS, hosting platforms—e.g., Megaphone, Omny, Acast, Art19, Simplecast, Libsyn, etc.—Apple Podcasts Connect, Spotify for Podcasters)
- Knowledge of audience growth strategies in podcasting, newsletters, or the broader creator economy
- Experience writing and executing audio promo campaigns and/or experience writing action-oriented copy (CTAs, subject lines, headlines, landing page copy)
- Experience with common publishing, CRM, or analytics tools (WordPress, Mailchimp, Zapier, HubSpot, Google Analytics, Amplitude, etc.)
- Experience working with engineers, product teams, and Agile planning frameworks
Why Supporting Cast
- Help leading publishers and independent podcasters make great work on their own terms
- Join an innovative, industry-shaping team. First we built one of podcasting’s earliest, most successful subscription businesses at Slate. Then, at Supporting Cast, we built a best-in-class technology that became the model everyone else followed.
- Be part of the open podcast and open subscription movement, where publishers own their future
- Help shift podcasting toward a revenue model that rewards quality and builds loyal communities
- Enjoy competitive salary and benefits in a remote-first, mission-driven team
About Supporting Cast:
Supporting Cast is a podcast monetization platform that helps top publishers and creators offer premium subscription content directly to listeners. A proponent of the open podcast ecosystem, we make it seamless for subscribers to access premium podcast content in their favorite app—no new app to download—and give publishers the tools to grow and manage their paying audience with flexible integrations, analytics, and payments.
We’re a small, fully remote company with a strong belief in the future of listener-supported media. As our subscriber base grows, we’re looking for a thoughtful and detail-oriented problem solver to help us deliver a great experience to the people who matter most to our clients—their paying listeners.
Supporting Cast began at Slate, is a daily online magazine and podcast network that helped invent the voice of the web. After helping Slate build one of podcasting’s earliest and most successful subscription businesses, Supporting Cast was spun out as an independent platform serving publishers across the industry.
Supporting Cast is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.
Supporting Cast is an affiliate of Graham Holdings. Read the Graham Holdings Company California Worker Privacy Statement here.
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Supports complex and non-standard sales transactions across the Americas by advising Sales on deal structure, pricing, commercial terms, approvals, quotes, revenue recognition, and quote-to-cash processes. Reviews deals for accuracy and policy compliance, escalates risks, and identifies process, system, and policy improvements. Partners with Sales, Finance, Legal, Revenue Accounting, Product Management, and Business Systems to improve deal velocity, pricing discipline, and data accuracy.
Top Skills:
AICpq ToolsExcelSalesforceSalesforce Cpq
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Lead end-to-end executive recruiting for AVP, VP, and C-suite roles. Develop search strategies, source and assess senior candidates, build leadership pipelines, and advise business leaders and HR stakeholders. Conduct market mapping, provide compensation and competitive insights, manage executive search firms, and deliver a high-touch candidate experience. Support onboarding, promote diverse candidate slates, and ensure recruiting practices align with company values and governance standards.
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Investigate and respond to real-time security detections across endpoint, identity, email, network, and cloud environments. Analysts perform forensic and malware analysis, assess Microsoft 365 incidents, identify root cause and compromise scope, recommend remediation, improve detection processes, and communicate findings clearly to customers. The role requires incident response, threat analysis, operating system, network, identity, SIEM, scripting, and AI fundamentals, with a four-day, ten-hour schedule including one weekend day.
Top Skills:
Active DirectoryBashEdrLinuxmacOSMicrosoft 365Microsoft Entra IdMitre Att&CkOktaPowershellPythonSIEMWindows
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
