Supports the evolution and adoption of order management and vendor marketplace products for fintech lending platforms. Responsibilities include translating stakeholder needs into requirements and user stories, managing backlogs, supporting workflow and rules design, coordinating UAT, validating provider integrations, documenting releases, supporting migrations, tracking delivery risks, and triaging integration issues. The role also assists operations, support, implementation, and engineering teams with configuration and defect resolution.
Reports to: Project Manager (OMS) and Project Manager (Gateway/FirstClose One)
Department: Product
Location: Remote
FirstClose is a leading provider of fintech solutions that streamline the home equity and mortgage lending process for banks, credit unions, and lenders nationwide. As we continue to expand and enhance our core products, we’re looking for the right candidate to help drive that growth.
As an Associate Product Manager, you will be responsible for supporting the evolution and adoption of FirstClose’s order management systems for third-party settlement and verification services (OMS/FirstClose One) and vendor marketplace platform (Gateway). Your work will involve managing complex provider integrations, lender workflows, and internal orchestration logic across the platforms.
Key Responsibilities:
Product Development
- Translate provider, lender, and internal needs into clear requirements and user stories.
- Support design reviews for OMS workflows, cascades, and Gateway provider flows.
- Assist PMs with rule mapping (eligibility, routing, valuation logic).
- Maintain shared backlogs across OMS + Gateway, ensuring clarity and prioritization.
Product Delivery
- Conduct User Acceptance Testing (UAT) and/or coordinate UAT with lenders, internal Ops, and providers.
- Create release notes, user guides and operational support documentation for product enhancements
- Validate provider integration behaviors (ordering, responses, error handling).
- Support delivery of OMS migration waves (config, testing, readiness).
- Track rollout tasks, dependencies, and communicate risk early.
Product Support
- Triage provider-related issues (latency, data mismatch, SLA breaches).
- Reproduce and document defects for engineering.
- Support Ops, Support, and Implementation teams with issue analysis and configuration help.
Required Experience & Skills
- 1–3 years of experience in SaaS product work, business analysis/product ownership, provider integrations, fintech, or lending operations
- Strong analytical skills with the ability to map and optimize complex workflows
- Solid understanding of APIs, structured data formats, and rules-based orchestration
- Strong communication, documentation, and stakeholder management skills
Preferred Qualifications
- Proficiency with Atlassian Jira for backlog management and cross-team coordination
- Experience working on Agile product teams
- Experience with vendor performance management, including order-level audit and issue resolution
- Hands-on experience managing third-party provider relationships and integration requirements
- Familiarity with billing workflows, reconciliation processes, and vendor invoicing models
FirstClose Austin, Texas, USA Office
6618 Sitio Del Rio Blvd., Bldg E-101, Austin, TX, United States, 78730
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Processes incoming and outgoing shipments, verifies parts and documentation, handles hazardous-goods and export paperwork, maintains inventory, picks and prepares orders, coordinates transportation and vendors, and loads or delivers materials. The role requires ERP data entry, cycle counting, material-handling equipment operation, compliance with DOT and trade regulations, and physical handling of cartons up to 35 pounds.
Top Skills:
Erp SystemsHand ScannersMaterial Handling EquipmentMicrosoft Office Suite
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Analyzes and optimizes supply chain planning across airplane programs. Responsibilities include material requirements analysis, production scheduling, inventory planning, order releases, delivery performance, excess inventory disposition, forecasting, and process improvement. The role uses ERP systems and supply chain methodologies to coordinate materials, resolve delinquencies, and improve operational performance under general direction.
Top Skills:
Enterprise Resource Planning (Erp)ErplnExcelMS OfficeOutlookPowerPointSAPWord
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Handles incoming and outgoing shipments, verifies parts and documentation, processes hazardous goods and export paperwork, maintains inventory, picks and prepares orders, coordinates deliveries, loads and unloads materials, enters data into ERP systems, and supports warehouse safety, compliance, billing, and continuous improvement activities.
Top Skills:
Erp SystemsHand ScannersMicrosoft Office Suite
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
