Atlassian Administrator

What You Will Do Daily:

• Collaborate with diverse teams to develop solutions that enhance development operations.
• Promote best practices using Atlassian tools with Engineering Managers' support.
• Upgrade and maintain Atlassian tools.
• Manage Identity and Access Management, including user setup and permissions.
• Train end-users on the effective use of Atlassian tools.
• Implement security controls to protect environments.
• Monitor Atlassian applications, review logs, create documentation, address performance, and adopt new features.
• Optimize Atlassian workflows and assess functionality for user requests.
• Maintain the Atlassian suite, including plug-ins, and plan product growth.
• Create and implement standard templates and workflows, with customization as needed.
• Manage change processes and communication.
• Document configurations, processes, guides, and known issues.
• Identify process improvement opportunities.
• Collaborate with IT Operations to resolve issues promptly.

The Experience You Will Need:

• 4+ years of experience managing and configuring Jira Cloud in multiple project environments.
• Proven knowledge and experience in managing further Atlassian Cloud products (Confluence, Jira Service Management, Trello, Atlas, Compass, etc.)
• Familiarity with Agile Framework and Kanban development frameworks and project management methodologies
• Proficient in troubleshooting and diagnosing complex technical issues.
• Demonstrated experience in supporting technical users and conducting requirements analysis.
• Exceptional analytical, strategic thinking, and problem-solving abilities.
• Effective communication and interpersonal skills
• Highly autonomous and pragmatic
• Open-minded and very positive can-do attitude
• Prefer to work in a team, share information, and ideas and understand the power of collective thinking to get the best solutions
• Comfortable in dealing with change and complexity
• Self-confident enough to challenge the status quo as well as to receive and give feedback to improve the team and yourself
• Leadership: Taking the initiative and demonstrating your ability to lead a subject from beginning to end
• Valuing “done” over “perfect”

Why You Will Love It Here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!). 
• Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains. 
• We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
• We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
• As the leader in our field, our products and services are as strong as our internal team members.
• We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.

Benefits of Working With Sonar:

• Flexible comprehensive employee benefit package that is 90% paid by the company.
• We encourage usage of our robust time-off allocations.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Generous discretionary Company Growth Bonus, paid annually.  
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.