Provides first-line technical support to B2B clients, partners, and retail teams in Arabic and English. Resolves device, application, login, pairing, crash, and iPad issues; documents interactions in ticketing systems; collaborates with internal teams; and monitors open cases through timely resolution and client satisfaction.
Qualifications
- Bachelor’s Degree or higher
- Native-level proficiency in Arabic, advanced proficiency in English (written and verbal)
Minimum 1–2 years of experience in helpdesk, customer service, or technical support or similar (B2B Consumer-oriented environment preferred).
Ability to multitask and manage time effectively in a high-volume ticket environment.
Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow).
Customer-oriented with strong problem-solving and analytical skills.
Technical Skills:
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Provide first-line support to business clients, partners and retail teams
Manage and resolve B2B inquiries related to device and app usage, device and app login issues
Collaborate with internal teams to ensure timely and accurate responses.
- Troubleshoot technical and operational issues related to devices’ common issues (app crash, pairing issues, iPad issues…)
- Ensure all cases and interactions are accurately logged in the ticketing system
- Monitor and follow up on open tickets to ensure timely closure and client satisfaction
Similar Jobs
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound calls and warm leads, consult customers on insurance needs, recommend appropriate property and casualty coverage, and convert prospects into policyholders. The role includes paid training and licensing, customer relationship management, sales closing, and representing the Liberty Mutual brand. Employees work remotely on fixed weekday and weekend schedules and must maintain a professional home workspace with reliable wired internet.
Top Skills:
Cable/Fiber/Dsl InternetPcWired High-Speed Internet
Artificial Intelligence • Information Technology • Professional Services • Software • Analytics • Generative AI • Big Data Analytics
Leads complex AI-enabled digital transformation engagements for healthcare, life sciences, and B2B clients. Advises C-suite executives, develops enterprise AI strategies and target operating models, integrates change management across transformation programs, and drives stakeholder engagement, training, governance, and adoption. The role also leads strategic pursuits, contributes to significant annual presales activity, develops healthcare growth strategies, and connects transformation outcomes to EBIT and ROI. Requires extensive consulting experience, healthcare expertise, executive presence, and frequent client travel.
Top Skills:
Artificial Intelligence (Ai)
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
Own Motive’s global financial products compliance program across AML/BSA, sanctions, KYC/KYB, PEP screening, transaction monitoring, lending compliance, audits, and regulatory relationships. Develop policies and controls, ensure operational effectiveness, manage bank and card network partners, monitor regulatory changes, support compliant product launches, and establish governance across multiple jurisdictions including the US, Canada, and UK/EU. Build the compliance function and advise leadership on compliance risk.
Top Skills:
Aml/BsaCard NetworksData Protection RegimesFincenFintrac/PcmltfaKyc/KybOfacPep ScreeningSanctions ScreeningTransaction MonitoringUk/Eu Aml
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
