Banquets Administrative Assistant

Help Deliver the Kalahari Experience 

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. 

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. 

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. 

Banquets Administrative Assistant

Kalahari Resorts & Conventions is seeking a Banquets Administrative Assistant. In this role, you will be responsible for serving as the first point of contact for Banquets associates, clients, and internal partners; supporting daily administrative operations; coordinating event documentation; assisting with scheduling and payroll support.

As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll ensure events run smoothly, creating memorable experiences for guests while enabling associates to deliver exceptional service.

Key Responsibilities 

• Answer all incoming calls, emails, and radio communications to the Banquets department and route messages appropriately.
• Prepare, organize, and maintain event files including Banquet Event Orders (BEOs), resumes, food labels, diagrams, timelines, menus, and service notes; ensure version control and timely distribution.
• Support Banquet Managers with event planning tasks including room set-up details, linen and equipment needs, signage requests, and special arrangements.
• Assist with staff scheduling support: track availability, post schedules, communicate changes, and maintain call-out/attendance documentation per policy.
• Assist with post-event documentation such as consumption sheets, checklists, incident notes, lost-and-found routing, and billing support documentation as requested.

What We’re Looking For 

• Prior hospitality, banquets, or administrative support experience helpful but not required.
• Professional verbal and written communication, confidentiality, and the ability to prioritize in a fast-paced environment are a must.
• Ability to maintain an organized office including typing, filing, computer use, telephone/email communication, and basic office equipment operation.
• Variable hours may include evenings, weekends, and holidays based on business needs.
• Bi-lingual skills are preferred but not required.

A Sampling of Our Benefits 

Our team enjoys a comprehensive benefits package, including: 

• Career growth opportunities with promotion from within 
• 401(k) matching, paid time off, and holiday compensation 
• Health, dental, and vision coverage for full-time associates 
• Employee appreciation events, discounts, and perks at all resorts 
• Education assistance programs to help advance your career 

Be Part of Something Extraordinary 

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park. 

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. 

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | 

Kalahari Resorts & Conventions is an Equal Opportunity Employer.