Provides in-person and phone assistance to community members enrolling in affordable Marketplace health insurance plans. Educates clients about applications, coverage terminology, premium assistance, tax credits, and qualified health plans. Uses Healthcare.gov, REDCap, RingCentral, email, and databases while protecting confidential information under HIPAA. Completes paid training and CMS Certified Application Counselor certification. This temporary, seasonal role runs through December 2026 and may extend into January 2027 depending on funding and the Open Enrollment period.
Position Description
The Bilingual Enrollment Specialist is part of a team that enrolls community members in affordable health insurance plans.This is a temporary, seasonal, grant-funded position. Paid training is expected to begin in late September 2026, with the role continuing through mid-December 2026. Based on a determination by the Centers for Medicare & Medicaid Services (CMS) regarding the Open Enrollment period, the assignment may be extended through mid-January 2027. Employment in this role is contingent upon continued grant funding and business needs, and may end sooner if funding is reduced, exhausted, or otherwise terminated. In no event will this position extend beyond the approved grant funding period.
Primary Duties/Responsibilities
- Provide on-site client assistance and support in person and by phone
- Help clients accurately enroll in Marketplace health insurance, including available Premium Assistance Programs, Advanced Premium Tax Credits, and Qualified Health Plan options
- Educate clients on the Marketplace application, health coverage terminology, and plan options
- Effectively use email, Healthcare.gov, REDCap, RingCentral, and other technological systems
- Complete all paid trainings and Centers for Medicaid & Medicare Services (CMS) Certified Application Counselor (CAC) certification
- Protect client confidentiality and PII/PHI in compliance with HIPAA policies
- Other duties as assigned
Minimum Requirements
- Bilingual in English and Spanish and/or Arabic, Hindi, Pashto required
- Strong customer service skills
- Ability to provide empathetic, trauma-informed services
- Ability to be flexible, learn quickly, and multi-task
- Accurate, efficient, and detail-oriented
- Proficiency using standard office computer programs and databases
- Comfortable working in a fast-paced environment
- Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity
Compensation
$20.00
Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.
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