Bilingual Social Services Specialist

Job Description

A bit about this role: 

• Social Services Specialists play a key role in supporting members to access the care they want, need, and deserve. 

  • You’ll get really good at understanding members’ needs and knowing which programs, resources, and internal teams can help address them.

  • You’ll be an important part of helping us connect members with local social services through outreach and follow-up communication. You’ll demystify often confusing processes like applying for Energy Assistance Programs.

  • This is a fast paced company that will come with ebb, flows, and last minute changes

  • A successful candidate will be outgoing, detail-oriented, and have a natural desire to help people. 

  • We often require management of several tasks at once so enthusiasm and organization are key.

Your Responsibilities and Impact will include:

• Triaging incoming referrals for members with social needs and Providing operational and administrative support across the team

• Working hand-in-hand with other Devoted teams to address member needs

• Calling a subset of members directly in all of our states and connecting them to community services

• Reaching out to local organizations to ensure members are receiving appropriate support and Completing the necessary paperwork (i.e. transportation programs and prescription assistance programs) required to enroll in public and community programs

• Using an internal resource library to address those social needs (i.e., transportation, financial, food, medication discounts, support groups).

• Meeting or exceeding performance and quality goals

• Providing inbound call support for members who need Social Services Support
   

Required skills and experience:

• Fully bilingual in both English and Spanish or in both English and Haitian-Creole 

• Things move swiftly at a startup - enjoying a fast paced environment is key and Understanding urgency and having the ability to juggle multiple priorities

• A history of being organized and having high attention to detail - it’s the little things that matter and Ability & agility to multitask -  you may be asked to do several things and need to change plans mid day

• Proficient in technology - you’ll be working with lots of new tools

• A desire to exceed goals and you’re a great team player with a can do attitude

Desired skills and experience: 

• 3+ years customer/patient-serving role

• Previous experience in social services strongly preferred

#LI-Remote
Salary Range: $22-$25 per hour

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.