Billing Specialist

Company Overview

ActiveProspect is on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified customers at scale. Our platform is trusted by thousands of companies engaged in direct-to-consumer marketing, helping them save wasted spend, comply with ever-changing regulations, and manage a constantly evolving partner landscape. Our flagship product, TrustedForm, is used to certify over 1 billion opt-in digital customer leads every year and is the gold standard for documenting prior express written consent for TCPA compliance.

Job Summary

ActiveProspect is seeking a detail-oriented and analytical Billing Specialist to support billing operations for a hybrid SaaS revenue model, including subscription-based and usage-based billing. This role is responsible for ensuring accurate invoicing tied to contract terms and customer usage, resolving discrepancies, and partnering cross-functionally. In collaboration with our Sales teams, this role ensures the timely collection and processing of customer payments. 

Responsibilities:

• Generate and distribute monthly invoices, including fixed subscription fees and variable usage-based charges (e.g., lead volume, usage, or transaction-based pricing)
• Validate billing inputs by reconciling usage data from internal systems with contracted pricing and customer agreements
• Review contracts and order forms to ensure accurate billing setup, including pricing tiers, minimums, overages, and discounts
• Investigate and resolve billing discrepancies, including mismatches between usage data, CRM records, and invoicing systems
• Partner closely with Sales, Customer Success, and RevOps to ensure alignment between contracts, product usage, and billing outputs
• Maintain accurate billing schedules for renewals, amendments, and mid-cycle changes (e.g., upgrades, downgrades, prorations)
• Participate in month-end close by preparing billing reports, reconciliations, and variance analyses
• Support revenue recognition efforts by ensuring billing aligns with contract structure and delivery of services
• Identify and implement process improvements to enhance billing accuracy, scalability, and automation, including Zuora integration
• Maintain documentation of billing processes and controls to support audit readiness
• Other duties as requested.

Qualifications and Skills

• 2–4 years of experience in billing, accounts receivable, or a related finance function
• Strong attention to detail and accuracy in data entry and analysis
• Experience with billing systems and ERP platforms (e.g., NetSuite, Salesforce, or similar)
• Proficiency in Microsoft Excel (e.g., pivot tables, lookups)
• Strong problem-solving skills and the ability to investigate discrepancies independently
• Effective communication skills with the ability to collaborate cross-functionally
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Basic understanding of revenue recognition principles is a plus
• 5-10% travel required

Reports to:

• Sr. Revenue and Billing Manager or Controller

Direct Reports:

• N/A

Organizational Impact

• Ensures accurate and timely billing, directly impacting revenue recognition and cash flow
• Enhances customer experience by minimizing billing errors and resolving issues efficiently
• Supports financial integrity through accurate recordkeeping and audit readiness
• Contributes to operational efficiency by identifying and improving billing processes
• Partners cross-functionally to ensure alignment between contracts, usage, and invoicing
• Plays a key role in maintaining trust with customers and supporting scalable growth