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As a Senior Product Manager, you'll lead the vision and strategy for agent-client collaboration via mobile and web, utilizing AI tools to enhance user experience and measure success.
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Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 60,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
About the Role
As a Billing Specialist, you will be responsible for managing the full billing cycle for our subscription customers. This role is an accounting function but also client facing. You would maintain account accuracy around the order to cash process and subsequent contract modifications, conduct collections outreach for overdue accounts, and act as a key point of contact for billing inquiries. You’ll ensure a smooth, professional experience for our customers while supporting internal teams with insights and resolutions around billing-related matters.
Key Responsibilities
• Subscription Management and Maintenance: Oversee and handle all aspects of a customer’s subscription lifecycle which may include:
◦ Onboarding and activation of new subscribers.
◦ Billing and invoicing on a recurring basis (monthly, annually, etc.).
◦ Ensuring plan changes like upgrades, downgrades, and cancellations are reflected accurately on their account.
◦ Handling proration, credits, and discounts.
◦ Renewal notifications and follow up.
◦ Customer communication regarding subscription status, payment issues, billing terms, or updates.
• Accounts Receivables/Collections: Review A/R on a daily basis, follow up on overdue invoices, perform personal collections outreach, manage payment plans, and work with internal teams on resolutions.
• Dispute Management: Investigate claims, submit evidence, and implement better practices for prevention to minimize future financial losses.
• Client Support: Respond to customer billing inquiries via email and phone offering clear explanations and resolutions in a timely manner.
• Issue Escalation: Handle complex or escalated billing requests or issues, working cross-functionally with GTM teams to investigate and resolve.
• Reporting: Prepare regular billing and collections reports; assist with audits.
• Process Improvement: Identify opportunities to streamline billing operations, reduce errors, and enhance the client experience.
• Ad Hoc Projects - Work on projects with little to no supervision.
Non-Negotiables:
- 2+ years of experience in a billing, accounts receivable, financial operations or customer service role.
- Analytical Mindset - strong attention to detail with excellent organizational and time-management skills. Critical and creative thinking are key.
- Professional written and verbal communication skills - especially in customer-facing interactions. Can’t be afraid to have tough conversations. Knowing when to be assertive and when to be flexible are essential; reading the room.
- Comfortable with ambiguity and a fast-paced environment - adaptable to frequent change.
- Cross-Functional Collaboration - Have the confidence and the ability to work with all teams proactively and be solution oriented.
Nice-to-haves:
- Familiarity with SaaS Billing Models
- Working knowledge of billing systems and tools (e.g., QuickBooks, NetSuite, Stripe, or similar).
- Experience with CRM or helpdesk tools (e.g., Salesforce, Zendesk)
- Knack for process improvement and leveraging AI
Join us in shaping the future of real estate
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.
We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.
More than 13,000 real estate businesses rely on our platform, including 31 of the RealTrends top 100 agents featured in The Wall Street Journal. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.
Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Luxury Presence Austin, Texas, USA Office
Located in the heart of downtown Austin & known for its lively and vibrant atmosphere, the neighborhood is home to a diverse range of businesses, including tech startups, music venues, restaurants & bars. The vibe in the area is generally fast-paced & energetic, with a mix of professionals.
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
