Sell and process event tickets, manage will-call, assist patrons with ticketing and venue information, resolve mobile ticket issues with supervisors, process payments, and maintain professional appearance during events.
Description
Box Office Ticket Seller
Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.
Job Description:
- Box Office representative for motorsports events and concerts
- Handles Will-Call window according to procedure, or other related duties assigned by supervisor
- Assist customers with general venue information (i.e. event availability, event pricing, event seat selection, event scheduling, general parking information).
- Assist Patrons with finding their mobile tickets, resolving issues they may have with their mobile tickets in cooperation with a ticketing supervisor
- Process ticket payments
- Keep a clean, well-groomed appearance
Requirements
Knowledge, Skills, and Abilities:
- Computer Skills, must be fully comfortable using web-based customer service software and mouse control at a fast and accurate pace with multiple click/drop-down selections within each screen of the ticketing software
- Ability to work well with different personalities in a fast-paced environment
- Exceptional interpersonal and communication skills
- Ability to work in stressful situations while maintaining a positive attitude
- Maintain a professional appearance
- Must be available to work evenings, weekends, and holidays as dictated by events (especially race weekends)
- *Must be willing to undergo background and drug test*
Physical Demand & Work Environments:
- Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms.
- Ability to lift and/ or move up to 25 pounds.
- Ability to squat, bend, twist, push/pull.
- Ability to stand/walk for long periods.
- The noise level in the work environment is usually moderate but can be loud during events.
EQUAL EMPLOYMENT OPPORTUNITY:
COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
Circuit of the Americas LLC Del Valle, Texas, USA Office
Del Valle, TX, United States
Circuit of the Americas LLC Austin, Texas, USA Office
Austin, United States
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