Business Analyst - QTC Operations

Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. At DFIN, we are a values-driven organization that empowers you to build a fulfilling career while bringing your authentic self to work every day. Our "Win as One" mentality ensures that our team's success is directly linked to Client, Shareholder and Employee Satisfaction.
Recognized as one of AMERICA'S MOST LOVED WORKPLACES® for five consecutive years and a Built In Best Places to Work for six years, we are committed to our employees' total well-being. Enjoy competitive compensation, a flexible workplace, comprehensive benefits, and opportunities for professional growth. Bring your passion and talents to DFIN - because being YOU thrives here.
Summary:
This role will report to the Senior Manager of QTC Operations and collaborate closely with Deal Desk, Business Finance, Billing, and IT. The ideal candidate will have strong business process expertise, technical knowledge, and exceptional communication skills.
Responsibilities:
• Translate business needs into clear, documented technical requirements and manage them through the full Quote-to-Cash (QTC) lifecycle, including Configure-Price-Quote (CPQ), billing, and collections. • Act as the primary liaison between DFIN IT team, and critical functional teams (Deal Desk, Billing Operations, Business Finance, etc.). • Develop and execute plans to ensure successful implementation of system updates and enhancements. • Create and maintain comprehensive documentation for system requirements to support understanding and compliance. • Manage testing and implementation plans for system updates, including product catalog releases, price changes, and other updates. • Maintain strong relationships with technical and business stakeholders. • Support internal and external audit requirements.
Qualifications:
• Bachelor's degree in Industrial Engineering, Business Analytics, Systems Engineering, or a minimum 3 years equivalent work experience. • Strong understanding of business processes and supporting systems. • Project Management Experience • Proven ability to lead cross-functional projects to successful outcomes. • Excellent problem-solving, analytical, and communication skills. • Strong organizational and prioritization abilities.
Preferred: • Experience with Zuora CPQ and Zuora Billing/Invoicing, or other enterprise CPQ and invoicing platforms
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