Business Continuity Specialist

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Continuity Specialist within PNC's Technology Security and Resilience organization, you will be based in Phoenix, AZ or Pittsburgh, PA.
The Business Continuity Specialist strengthens organizational resilience by consulting with business partners throughout the continuity lifecycle, including risk assessments, business impact analyses, plan development and maintenance, quality reviews, testing, and continuous improvement. The role helps ensure critical operations have practical, compliant, and actionable recovery strategies by collaborating with business leaders, technology partners, and risk stakeholders, while incorporating lessons learned and evolving threats into preparedness efforts.
· Conduct risk assessments and business impact analysis to identify potential threats, and their effects on business operations.
· Consult with the business to develop, implement, maintain, and enhance comprehensive business continuity plans.
· Ensure compliance with regulatory requirements and industry standards related to business continuity.
· Partner with Testing and Training & Awareness team to prepare business’s understanding of continuity roles, strategies, and procedures.
· Perform quality reviews of business continuity plans to ensure effectiveness and update plans, as necessary.
· Capture lessons learned from exercises and actual disruptions and incorporate improvements into future planning.
Business Continuity Specialist Qualifications & Skills
· Certified Business Continuity Professional (CBCP) or Associate Business Continuity Professional (ABCP) certification.
· 3-5 years of experience in continuity planning.
· Experience in risk management, emergency management, or related fields.
· Strong knowledge of business resiliency regulations, industry standards, and leading practices.
· Proficiency with business continuity software and related tools.
· Strong analytical, critical-thinking, and problem-solving abilities.
· Strong project management skills.
· Excellent written, verbal, and interpersonal communication skills.
· Bachelor’s degree in business administration, risk management or information technology or a related field.
· Ability to work effectively both independently and collaboratively as part of a team.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Assists in the development of business continuity and disaster recovery plans; oversees testing, emergency response, and recovery. Guides the selection of operating strategies for the continuation of the business within a recovery time objective.
• Supports business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Provides support and expertise during live events.
• Conducts, communicates, and maintains business continuity lifecycle.
• Monitors and reports on the compliance of business continuity processes, readiness, events and exercise results. Supports businesses in relationships with audit and government regulators on business continuity issues.
• Develops, enhances and disseminates information on continuity processes, standards and initiatives. Provides support for the development and delivery of training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAuditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, IT Continuity, Process Design, Regulatory Compliance, Resilience Planning

CompetenciesContingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Industry Knowledge, Planning: Tactical, Strategic, Requirements Analysis

Work ExperienceRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Language Assessments
No Required or Preferred Language Assessments

  

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.