Business Operations Associate

What is the Business Operations Associate role?

The Business Operations Associate is a Swiss-army knife for CopilotIQ+Biofourmis, taking on high-value operational challenges and turning them into scalable, repeatable systems. You will be deployed to the most important business problems – diving into data, understanding how care and operations work on the ground, and building processes that improve performance, efficiency, and experience for patients, partners, and internal teams.​

In this role, you will sometimes own a function or workflow long term, sometimes stand up a new process and transition it to another team once it is stable, and sometimes solve a one-time, high-impact problem that unlocks growth. Over time, you will become a go-to problem solver who can enter ambiguous situations with clear framing, drive alignment with stakeholders, and leave behind durable systems and metrics that continue to run without you.​

What you’ll be doing:

• Own critical day-to-day operational workflows (e.g., customer onboarding, support escalations, vendor performance, workforce efficiency), ensuring they run reliably and are continuously improved.​
• Dig into data (spreadsheets / basic BI tools) to understand performance, surface insights, and help leaders make better, faster decisions.​
• Partner with Product and Engineering to operationalize new features or processes: define edge cases, coordinate internal training, and track launch success.​
• Gather feedback from frontline teams and users, translate it into structured problems, and work cross-functionally to implement solutions.​
• Develop and implement experiments that maximize learning in a short period of time, using results to inform process and product changes.​
• Document and standardize processes (SOPs, playbooks, checklists) so the team can scale without breaking.​
• Support special projects such as new market tests, pricing or policy experiments, and internal tooling rollouts.​

What you’ll bring

• 2–5 years of experience in fast-paced environments such as startups, consulting, banking, or operations.​
• Bachelor’s degree in Business, Operations, Engineering, Computer Science, or equivalent experience.​
• Extremely fast-learning and structured problem-solving capability, with the ability to tackle unfamiliar problems through clear thinking and persistence rather than prior domain expertise.​
• Data-driven and process-oriented mindset, comfortable in spreadsheets and basic analytics, and motivated to deepen skills with more advanced tools over time.​
• Clear, concise communication skills in both writing and speaking, with the ability to work effectively across diverse teams and stakeholders.​
• High comfort with ambiguity and “no playbook” environments, with strong motivation to design and build new processes from scratch.​
• Demonstrated ability to navigate operational complexity and coordinate across multiple stakeholder groups; healthcare experience is a plus but not required.