Business Operations Leader

What You'll Do

• Build and manage the Eco’s operating cadence — weekly business reviews (WBRs), monthly reporting, quarterly business reviews (QBRs), and AOP planning. 
• Ensure meetings are structured, data-informed, and outcome-oriented. 
• Coordinate calendars, inputs, and materials for consistent alignment across the leadership team. 
• Track commitments and follow-ups to ensure decisions are turned into action. 
• Manage the AOP and quarterly planning processes, translating strategic objectives into executable workplans with clear owners and measures. 
• Facilitate coordination across functions to ensure aligned priorities and resourcing. 
• Maintain a single, up-to-date view of initiatives and progress against AOP goals. 
• Support the President in ensuring leadership meetings focus on the right priorities. 
• Support the build and maintenance consistent reporting and scorecards in partnership with Finance, Analytics, and functional leaders. 
• Ensure a clear line of sight from activity to outcome — revenue, customer metrics, operational KPIs. 
• Lead preparation and consolidation of key business reviews (WBR, QBR, AOP updates). 
• Identify gaps, dependencies, and risks — ensuring they are surfaced and resolved. 
• Create and maintain clarity of ownership and accountability for cross-functional work. 
• Coordinate execution of initiatives that span multiple functions, ensuring timelines, deliverables, and success metrics are defined. 
• Support consistent communication and alignment across teams as priorities evolve. 
• Develop templates, dashboards, and processes that simplify how the Eco plans and executes. 
• Bring structure to how the organization manages meetings, decisions, and follow-up. 
• Champion continuous improvement of the operating system — streamlining where needed, tightening where gaps exist. 

What Great Looks Like

• Creates systems that keep the organization focused, aligned, and accountable. 
• Turns planning and review cycles into predictable, value-adding routines. 
• Keeps everyone clear on what we’re doing, why it matters, and who owns it. 
• Connects dots across functions and leaders, surfacing dependencies and resolving misalignment early. 
• Reduces noise — turning competing initiatives into coordinated action. 
• Makes complex work feel structured, manageable, and on track. 
• Ensures decisions are informed by clear, consistent, and reliable data. 
• Simplifies reporting, so the leadership team spends less time debating data and more time acting on it. 
• Builds confidence in metrics and performance visibility. 
• Holds the system accountable — follows through, checks back, and ensures actions close. 
• Keeps the leadership team honest about commitments and timelines without owning the work itself. 
• Provides operational discipline that sustains high performance.  
• Works side by side with the Eco President and leadership team to elevate how we operate. 
• Brings objectivity, discretion, and a “how can we make this work better?” mindset. 
• Strengthens communication, clarity, and consistency across the business. 
• Predictable and disciplined operating rhythm established and sustained. 
• Consistent, actionable business reviews (WBR, MBR, QBR). 
• Clear alignment between AOP priorities and in-flight initiatives. 
• Leadership team satisfaction with clarity, focus, and coordination.

What You'll Need to Succeed

• 8–12 years of experience in business operations, program management, or organizational effectiveness roles. 
• Proven ability to build operating systems — meeting cadences, dashboards, planning processes — in a complex, cross-functional environment. 
• Strong analytical and organizational skills; able to turn data into insight and insight into structure. 
• Excellent communication and facilitation skills; able to create clarity and drive alignment among senior leaders. 
• A bias for order, follow-through, and continuous improvement. 
• Comfortable in an environment of high expectations and high pace — steady, reliable, and pragmatic.