Business Systems Analyst

As a Business Systems Analyst specializing in Salesforce CRM and Experience Cloud, you will play a critical role in optimizing our organization’s digital customer experience and CRM operations. You’ll collaborate with cross-functional teams to analyze requirements, drive enhancements for CRM and experience clouds to ensure seamless integration with CRM systems to support business growth and customer satisfaction. This role is pivotal in enabling data-driven decision-making, supporting omnichannel strategies, and delivering innovative solutions that enhance both internal processes and external customer engagement.

Key Responsibilities

• Serve as a liaison between business teams and technical teams to support day-to-day CRM operations 
• Gather, analyze, and document business requirements; translate them into technical specifications and user stories 
• Partner closely with development teams to implement enhancements and support ongoing Salesforce functionality 

• Support and optimize Salesforce CRM and Experience Cloud (customer-facing applications), including a new customer portal initiative 

  
  
• Drive continuous improvement of existing processes, workflows, and system capabilities 
• Manage multiple functional areas within Salesforce, working alongside other analysts who own different components (e.g., core Salesforce vs. other platforms) 
• Facilitate conversations with stakeholders, ask probing questions, and dive deep into system and process challenges 

• Ensure alignment between business processes and how systems are configured and utilized 

   

Required Qualifications

• 5-7 years of experience with Salesforce (CRM and/or Experience Cloud) and a strong understanding of how the platform works 
• Proven ability to support and enhance business applications in a cross-functional environment 
• Experience working with system integrations
• Strong analytical and problem-solving skills with the ability to dig in, ask questions, and uncover root causes 
• Ability to bridge the gap between business and technical teams 
• Excellent communication skills with the ability to manage stakeholder conversations effectively 

Core Competencies

• Ability to understand and document business processes and translate them into technical solutions 
• Skilled in writing and managing user stories and requirements 
• Comfortable working in a fast-paced environment with multiple system components and stakeholders 
• Strong collaboration skills, especially with development teams 
• Ability to connect business needs to system design and architecture

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.