Handle inbound customer inquiries via phone, chat, and email; provide accurate information, troubleshoot issues, log interactions in the CRM, and maintain professional service.
Summary
We are looking for a Call Center Representative to assist customers with inquiries, complaints, and support needs via phone, chat, or email.
Description
- Answer inbound calls and assist customers with product inquiries, complaints, and service issues.
- Provide accurate information and troubleshooting solutions.
- Maintain a friendly and professional demeanor with customers.
- Log customer details and issues into the CRM system.
Qualifications
- High school diploma or equivalent.
- Excellent communication and listening skills.
- Ability to handle difficult situations with patience and empathy.
- Previous customer service experience preferred but not required.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan.
- Flexible work hours.
Top Skills
CRM
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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