Own post-sales success for EMEA resellers, VARs, and distributors across the DACH region. Manage onboarding, enablement, partner health, QBRs, adoption, retention, and expansion opportunities. Train partners, support repeatable sales motions, coordinate distributor enablement, maintain Salesforce records, and share partner insights internally. The role requires fluent German and English, strong channel expertise, commercial judgment, data-driven portfolio management, and regular travel across DACH.
About the Role
NinjaOne's channel is a core growth engine in EMEA, and we're scaling the team to match. As a Channel CSM, you own thesuccess of a portfolio of EMEA resellers, VARs, and distributors — ensuring partners are enabled, active, and growing their NinjaOne practice. Your job is to turn transactional partners into committed, high-performing NinjaOne advocates.
Based in Berlin, you'll be well-positioned to serve our EMEA reseller and distributor network, many of whom are headquartered in or operate through the DACH market.
Location - Remote in Germany
What You’ll be Doing
- Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors — from onboarding through to long-term growth
- Travel regularly across DACH to meet partners on-site, build executive relationships, and deepen NinjaOne's presence within their organizations
- Drive structured partner onboarding and enablement: product training, certifications, go-to-market workshops, and sales toolkits
- Monitor partner health and activity data to proactively identify risks, close adoption gaps, and prevent churn
- Collaborate with the CAM to identify expansion opportunities: new product lines, upsell moments, and territory growth
- Support partners in building repeatable NinjaOne sales motions
- Run regular QBRs with strategic partners, aligning on performance, pipeline, and joint growth plans
- Support distributors in cascading enablement to their reseller networks
- Act as the internal voice of the partner — feeding insights and escalations to Product, Support, Marketing, and Sales
- Keep Salesforce up to date: partner health, activities, and opportunity tracking
- Other duties as needed
About You
- Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company
- Deep understanding of the indirect channel model — you know how resellers and distributors operate and what drives their business
- Familiarity with the DACH channel landscape is a strong advantage
- Happy to travel regularly across DACH — this is a core part of how you'll do your best work
- Commercially sharp: you spot growth signals and translate them into actionable plans alongside the CAM
- Strong communicator and trainer — you simplify complex topics and deliver engaging enablement at all levels
- Data-driven and highly organized, comfortable managing a diverse portfolio across geographies and maturity stages
- Fluent in English and German
- Background in RMM, MDM, endpoint management, or IT management SaaS is a plus
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-RS1
#LI-Remote
NinjaOne Austin, Texas, USA Office
We are so excited to explore our new neighborhood and be right in the heart of Austin - close to restaurants, parks and even the river!
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Lead technical go-to-market activities for enterprise customers, from discovery and technical validation through onboarding, adoption, renewal, and expansion. Design Cloudflare network and security architectures, conduct demonstrations and proofs of concept, guide deployment strategies, and advise engineering and executive stakeholders. Support customer health, QBRs, cross-sell opportunities, and technical enablement while using AI, scripting, and automation to improve workflows. The role carries a revenue quota and may require 20–50% travel.
Top Skills:
BashBgpBot ManagementCdnCi/CdCloudflareCloudflare WorkersDnsFirewallsGoGraphQLGreHTTPHttp/2HttpsJavaScriptLlmsLuaMtlsNetwork SecurityObservabilityPulumiPythonRagRate LimitingRest ApisSaseSdksSsl/TlsTcpTerraformTls 1.3UdpWafWebhooksZero Trust
Artificial Intelligence • Productivity • Software • Automation
Own the reliability, scalability, and evolution of Zapier’s database and caching infrastructure. Responsibilities include operating MySQL, PostgreSQL, Redis, and ElastiCache; managing infrastructure with Terraform; building observability, automation, SLOs, and golden paths; participating in on-call; supporting product teams; improving performance and resilience; leading design reviews; documenting practices; and mentoring engineers.
Top Skills:
AWSAws ElasticacheCloudwatchDatadogKubernetesMySQLPostgresPrometheusRedisRedis EnterpriseTerraform
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead and develop a team of Principal and Senior Principal Customer Success Managers serving complex global enterprise customers. Drive customer retention, growth, health monitoring, executive relationships, success planning, escalations, and measurable business outcomes. Coordinate cross-functional teams across Sales, Product, Support, Services, and Engineering while contributing to organizational planning and talent development. The role focuses on cloud transformation, agile delivery, automation, IT services, and AI adoption.
Top Skills:
Agile MethodologiesAi-Powered WorkflowsArtificial IntelligenceCloud TransformationConfluenceDevOpsGainsightIt Service ManagementJIRALarge Language ModelsSalesforceTableau
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
