Claim Specialist Commercial General Liability - Major Case Unit

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As a Claim Specialist in the Hartford Global Specialty (HGS) Liability Major Case Unit, you will be responsible for handling a caseload of primary and excess bodily injury and non-bodily injury claims. Our ideal candidate will have expertise in primary and excess bodily injury and property damage general liability claims including products liability, premises liability, personal and advertising injury liability, and excess auto liability. The claims often involve complex fact patterns requiring analysis of contracts between parties to determine indemnity and contribution obligations and risk transfer opportunities. As these claims are often in litigation, experience handling litigated matters and managing defense counsel is required, as is prior experience handling primary and excess policy coverages and claims.
Responsibilities:
- Conducting investigations and analyzing and evaluating the information learned;
- Making coverage determinations and communicating written position(s) to insureds and other required parties;
- Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment;
- Presenting cases to management for expense or indemnity reserve authority above established authority levels;
- Developing and implementing resolution strategies to achieve high quality outcomes;
- Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review;
- Attending trials and mediations as necessary;
- Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives;
- Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.;
- Working with business partners to evaluate and address claim trends and developments; and
- Address inquiries from agents and policyholders with a focus on providing superior customer service.
Qualifications:
- Bachelor’s degree required; law degree a plus.
- Minimum of five years handling both primary and excess policy coverages/claims including complex litigated commercial general liability matters.

- Strong coverage acumen with the ability to readily apply the terms and conditions found in manuscript policies to the facts of the claim.
- Candidate should be disciplined, results-oriented and able to focus on bottom line results.
- Superior analytical ability and organizational skills.
- Excellent oral and written communication skills.
- Excellent strategic thinking ability and execution skills.
- Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws.
- An ability to communicate thoughts clearly and concisely, and to influence and persuade others.
- Superior interpersonal skills.

- Full command of issues and medicals relative to high value bodily injury

Claims

- Strong ability to analyze coverage and liability issues, manage time limit demands and assess extra contractual exposures and other issues of complexity
- An ability to exceed expectations and influence and drive successful, collaborative claim outcomes.
This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).   Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

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