Client Experience Associate

Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Client Experience Associate with strong client management and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at https://networksolutions.phreesia.com/)      

In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands. You will work closely to support CE Managers, leaders and cross-functional internal teams to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions.    

This is primarily a work-from-home role, with regular in-person meetings. Candidates must be based in the New York City metro area or in commutable distance, and available to attend team, client meetings, social and industry events as needed.

What You’ll Do:   

• Contribute to generate new business and/or renewal and/or expansion growth with media/advertising agencies/AORs/Life Sciences companies for appropriate brands with patient-facing and/or HCP-facing strategic imperatives. 

• Leverage your account management experience, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads 

• Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily 

• Operate with autonomy in partnership with Client Experience Managers, to prepare and present advertising and campaign capability presentations and product demonstrations to drive opportunity growth and contribute to achieving sales goals. 

• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals  

• Collaborate internally across Network Solutions teams and provide support to Senior CE team member 

What You’ll Bring:  

• Bachelor’s degree required with 1–2+ years of experience in digital media sales, account management, or client-facing roles within a media or creative agency, healthcare publisher, or pharmaceutical digital advertising environment 

• Healthcare media experience strongly preferred (e.g., pharmaceutical, point-of-care, out-of-home, programmatic, DTC/HCP, OTC). Healthcare-adjacent media experience may also be considered. 

• Familiarity with digital media vernacular from a brand awareness perspective based on campaign insights/measurement 

• Expertise working with clients and creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business 

• Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area