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The Client Experience Coordinator greets customers, coordinates order retrieval, ensures a positive pick-up experience, manages schedules, and maintains communication. This role supports the overall operational efficiency in the warehouse environment.
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
We are seeking a friendly, organized, and customer-focused professional to join our elevated warehouse team. This role is the face of our pickup operations, supporting both end consumers and local designers who are collecting furniture orders.
The ideal candidate is detail-oriented, and proactive; someone who enjoys interacting with people while ensuring operational excellence behind the scenes.
In This Role
- Greet customers and designers in a professional, friendly, and welcoming manner
- Verify customer information and coordinate order retrieval with warehouse staff
- Create a smooth, positive pick-up experience from arrival to departure
- Send pick-up reminders to customers in advance of scheduled appointments
- Follow up with customers who have missed scheduled pickups
- Help answer customer questions related to pick-up and scheduling
- Accurately track pickups and maintain updated records
- Assist in organizing daily pickup schedules
- Maintain clear and professional communication via phone, email, or messaging platforms
- Communicate any issues or discrepancies to the Pickup Operations Manager
- Support overall warehouse flow and efficiency as needed
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands Team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- Strong interpersonal and communication skills
- Experience in customer service, retail, logistics, or warehouse operations
- Naturally friendly, patient, and customer-focused demeanor
- Excellent organizational skills and attention to detail
- Comfortable speaking with customers both in person and over the phone
- Ability to multitask in a warehouse environment
- Reliable and punctual
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
Four Hands Austin, Texas, USA Office
2090 Woodward Street, Austin, TX, United States, 78744
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