Client & Growth Project Manager

Core Focus Area

• Client Delivery Coordination

• Studio Growth and Enablement

• Operational Systems and Process Scaling

Client Delivery and Strategic Coordination

• Support the coordination of Studio engagements to ensure timelines, deliverables, and communication stay on track as complexity scales

• Act as a connective layer between strategy and execution, helping translate client needs into clear internal plans

• Proactively identify risks, gaps, or inefficiencies in delivery and help resolve them quickly

• Contribute to maintaining a high-quality, white-glove client experience across engagements

• Support visibility into project scope, resourcing, and delivery health to ensure engagements are set up for success

Client Onboarding and Experience

• Help design and maintain a consistent, scalable onboarding process across clients

• Ensure new engagements are set up for success with clear documentation, expectations, and workflows

• Identify opportunities to improve early client experience and reduce churn risk

Growth and Pipeline Coordination

• Track inbound opportunities and support pipeline visibility to ensure no opportunities are lost

• Assist in coordinating follow-ups, materials, and internal alignment for active deals

• Help bring structure and clarity to how Studio tracks and evaluates growth opportunities

Studio Growth Initiatives and Enablement

• Support execution of key Studio initiatives, including new offering pilots, internal programs, and sales enablement efforts

• Assist in developing and maintaining sales materials, case studies, and portfolio assets

• Help operationalize new ideas quickly, turning concepts into structured, testable initiatives

System, Process, and Operational Infrastructure

• Help maintain and improve internal systems used to track delivery, engagement health, and performance

• Build and refine documentation, dashboards, and workflows that increase team visibility and efficiency

• Identify opportunities to streamline processes and reduce manual overhead as the Studio grows

Financial and Project Health Awareness

• Support tracking of project scope, budgets, and timelines to ensure engagements remain on track

• Assist in monitoring project health, including resourcing, pacing, and potential risks to delivery or margin

• Partner with team leads to maintain clear visibility into project performance and overall engagement success

Cross-Team Coordination

• Partner with other RSU teams when engagements span multiple capabilities

• Ensure alignment, clarity, and forward momentum across stakeholders

• Act as a central point of coordination to keep initiatives moving efficiently

What We're Looking For

• Strong structured thinker who can quickly break down ambiguous problems and create clear plans

• Comfortable operating in both strategy and execution, able to zoom out and zoom in seamlessly

• Highly organized, detail-oriented, and proactive in identifying what needs to happen next

• Strong communicator with the ability to work across teams and with clients

• Experience in marketing, operations, project management, or client services environments

• Thrives in fast-paced, evolving environments with shifting priorities

AI-Forward Mindset

• Actively curious and excited about leveraging AI tools to improve workflows, speed, and output quality

• Comfortable experimenting with new tools and incorporating them into day-to-day work

• Interested in helping the team evolve how AI is used across strategy, operations, and execution