Client Performance Manager I (Ready Logistics)

Ready Logistics is seeking a customer-focused and analytical transportation professional to serve as a key liaison between clients, repossession agents, and internal operations teams. In this role, you will help ensure the successful movement of vehicles by building strong partnerships, monitoring service performance, resolving operational challenges, and driving continuous improvement initiatives. You will play an important role in delivering exceptional client experiences by proactively identifying risks, communicating transportation insights, and collaborating across multiple stakeholders to achieve service level commitments. The ideal candidate is an effective communicator who thrives in a fast-paced logistics environment, enjoys solving complex problems, and is passionate about delivering operational excellence and customer satisfaction.
This position is hybrid and finalized candidates must be located in Phoenix, Arizona (Tuesday and Wednesday onsite).
Job Responsibilities:

• Develops and maintains strong working relationships with repossession agents, forwarders, and internal partners to support client transportation requirements.
• Serves as a key operational liaison between clients and repossession agents, proactively managing issues and minimizing the need for client escalations.
• Directly engages with clients and repossession agents to address challenges impacting contractual service delivery and transportation performance.
• Monitors and analyzes repossession agent performance against client service level agreements, proactively communicating risks and recommending solutions to clients.
• Communicates client expectations, performance standards, and best practices to repossession agents and forwarders to ensure alignment.
• Prepares and delivers transportation performance reporting, risk insights, and service outcomes to clients, providing actionable recommendations.
• Partners with clients to onboard new repossession agents and forwarders, establishing clear transportation processes and expectations.
• Serves as the primary liaison across Client Management, Operations, and carrier partners, collaborating with Account Managers and Operations Managers to resolve issues and improve transportation outcomes.
• Proactively escalates and communicates complex risks and performance issues to clients and internal stakeholders.
• Maintains accurate documentation and client activity within Salesforce.
• Supports continuous improvement initiatives by identifying opportunities and collaborating directly with clients to enhance service delivery.

Required Experience & Specialized Knowledge and skills
- Foundational analytical, business acumen, and customer focus skills.
- A basic understanding of business functions and industry context to support client outcomes and team objectives.
- Utilization of tools and processes to collect data to build reports and interpret findings for client and business use.
- Ability to manage multiple priorities with and without guidance.
Qualifications
BA/BS and 1-2 years experience
Alternative with advanced degree
MS with up to 1 year experience
Education/Experience Equivalency with No Degree
4+ years relevant experience
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets