Provides customer service, manages client accounts, answers product and service questions, resolves issues with internal teams, maintains accurate client records, and supports customer satisfaction. Requires strong communication, organization, multitasking, and proficiency with Microsoft Office and CRM software.
We are seeking a dedicated Client Service Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing client accounts, and ensuring customer satisfaction. This role requires a proactive individual who can effectively communicate with clients and internal teams to achieve business objectives.
Responsibilities:
- Provide exceptional customer service by addressing client inquiries and concerns promptly and professionally.
- Manage client accounts, including account setup, maintenance, and follow-up.
- Assist clients with product/service-related questions and provide accurate and timely information.
- Collaborate with internal teams to resolve client issues and ensure customer satisfaction.
- Maintain accurate records of client interactions and transactions.
Qualifications
- High school diploma or equivalent required; bachelor's degree in business or related field preferred.
- Proven experience in customer service, client management, or a related field.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks and prioritize workload effectively.
- Proficiency in MS Office and customer relationship management (CRM) software.
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Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
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