Client Services Coordinator

About Billd

Billd is a fast-growing fintech company looking to disrupt a $1.5 trillion industry. We offer first-of-its-kind, industry-leading financial and technology products to empower our customers, commercial subcontractors. We believe in championing the underdog because no one else does.

You will be challenged to bring your best self to Billd and guaranteed to have the most professionally rewarding experiences of your career. We pride our team on being focused, relentless, and driven, but never take ourselves too seriously and love having fun.

As a rapidly growing company, we offer several opportunities for internal growth and career development. We’re committed to the motivated professionals that work at Billd, but don’t just take our word for it. Check out our 4.5 Glassdoor rating to see what our team has to say about working here.

But the praise doesn’t stop there. Some of our awards include:

• 4x Top Private Companies award winner (Austin Business Journal)
• 3x Fastest Growing Companies award winner (Austin Business Journal)
• 3x Top Technology Firm (Construction Executive Magazine)
• 2x Top Tech Employer in Austin (Austin Business Journal)
• 2x Best Places to Work (Forbes, BuiltIn)
• 1x Best CEO Nomination (Austin Business Journal)

We call our Austin, TX, headquarters home and have a hybrid work model that allows employees the flexibility to work from home on Fridays. Our dog-friendly office is centrally located north of downtown and features a fully stocked kitchen, on-site fitness room, and hosts quarterly company-wide team events.

The Role

We’re looking for a dynamic, customer-centric Client Services Coordinator to support and enhance the experience of subcontractors enrolled in Billd’s GC partnership channel program. This role will be responsible for ensuring a seamless payment process, resolving customer inquiries, providing feedback on user experience and proactively driving engagement with the program. The ideal candidate has experience in customer success, account management, or customer support, preferably in financial services or construction-related industries.

Key Responsibilities

• Serve as the primary point of contact for subcontractors enrolled in the GC partnership program, ensuring they have an excellent experience from onboarding to ongoing support
• Provide proactive support to subcontractors, assisting with enrollment, payment inquiries, and troubleshooting any issues related to the program
• Educate customers on the program’s benefits, requirements, and payment processes to maximize adoption and satisfaction
• Manage ongoing communication with subcontractors, ensuring they have the necessary resources and support to utilize the program effectively
• Collaborate with GC contacts to escalate and resolve customer issues in a timely manner
• Maintain detailed and accurate customer records in CRM tools such as Salesforce
• Identify opportunities to upsell or cross-sell additional Billd financial products based on subcontractor needs
• Assist in refining and improving customer success processes to enhance overall efficiency and customer satisfaction
• Deepen relationships with existing customers and manage accounts for long term customer success through a customer first approach

Skills and Qualifications

• 1+ years of experience in customer success, account management, or customer support, preferably in financial services or construction-related industries
• Strong interpersonal and communication skills, with the ability to build relationships and effectively convey complex financial concepts to customers
• Preferred familiarity with technology tools such as Salesforce, Slack, Outreach 
• Problem-solving mindset with the ability to resolve customer issues in a professional and timely manner
• Ability to thrive in a fast-paced, team-oriented environment and manage multiple customer accounts simultaneously
• Experience in construction finance, payments, or subcontractor relationships is a plus
• Strong organizational skills and attention to detail
• A proactive, customer-first attitude with a passion for providing outstanding service
• Excellent written and oral communication

Why Billd?

Billd is committed to building a diverse and inclusive environment, and we’re proud to be an equal opportunity employer. We value the perspectives and experiences of every applicant, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.