Serve as the primary client contact through phone, email, and portal interactions. Resolve concerns, provide solutions, escalate complex issues, maintain client relationships, coordinate with internal teams, communicate feedback, and keep accurate records. The role requires professional communication, organization, problem-solving, and proficiency with office, document, collaboration, and client-service software.
Magna Legal Services is a trusted nationwide partner to law firms, corporations, insurance carriers, and government agencies, delivering comprehensive legal support at every stage of a case. From court reporting and record retrieval to jury consulting, investigations, litigation graphics, and language services, we help our clients navigate complex legal challenges with confidence. Our reputation is built on the expertise, dedication, and professionalism of our team, and we’re proud to foster a culture where talented people can do meaningful work and grow their careers.
Magna Legal Services is seeking a proactive, personable, and service-oriented Client Services Representative to serve as a key point of contact for our clients. In this role, you will respond to inquiries, resolve issues, and coordinate with internal teams to ensure a seamless and positive client experience.
The ideal candidate is an effective communicator who thrives in a fast-paced, team-oriented environment and approaches every client interaction with professionalism, responsiveness, and care.
Primary Responsibilities
- Serve as a primary point of contact for clients, responding to inquiries received by phone, email, and client portal
- Troubleshoot client concerns, provide timely solutions, and escalate complex matters to the appropriate manager
- Build and maintain strong client relationships through proactive, professional communication
- Identify opportunities to improve the client experience and overall service delivery
- Collaborate with internal departments to address client needs and ensure issues are resolved effectively
- Communicate client feedback to support ongoing process and service improvements
- Maintain accurate and organized records of client communications and requests
Desired Background
- Excellent written and verbal communication skills
- Strong email and telephone etiquette
- Professional, client-focused approach with strong problem-solving skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office and Adobe Acrobat
- Familiarity with Microsoft Teams and Zoom
- Experience with Front and ReporterBase is preferred but not required
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Similar Jobs
Fintech • Payments • Financial Services
Provides customer-facing operational and transactional support to financial professionals. Responsibilities include answering questions, supporting account opening, reviewing paperwork, maintaining electronic client files, coordinating transactions with financial institutions, ensuring compliance with procedures and deadlines, and improving processes. Strong communication, organization, multitasking, problem-solving, and client service skills are required. A FINRA Series 7 license and financial services experience are preferred.
Fintech • Payments • Financial Services
Provides customer-facing support to financial professionals, handling inquiries, account openings, transaction processing, paperwork review, client documentation, and coordination with clearing firms, fund companies, and carriers. Ensures accurate, timely execution of operational activities, maintains client satisfaction, follows regulatory procedures, and recommends process improvements. Strong communication, organization, multitasking, problem-solving, and attention to detail are required. Financial services experience and FINRA Series 7 licensing are preferred.
Fintech • Payments • Financial Services
Provides customer-facing operational and transactional support to financial professionals and clients. Responsibilities include answering questions, assisting with account opening, reviewing paperwork, maintaining electronic files, coordinating transactions with clearing firms and carriers, ensuring regulatory and procedural accuracy, and improving service processes. The role requires strong communication, organization, attention to detail, multitasking, problem-solving, and customer service skills. A FINRA Series 7 license and financial services experience are preferred.
Top Skills:
Web-Based Software
What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Dell, IBM, AMD, Apple, Alphabet
- Key Industries: Artificial intelligence, hardware, cloud computing, software, healthtech
- Funding Landscape: $4.5 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Live Oak Ventures, Austin Ventures, Hinge Capital, Gigafund, KdT Ventures, Next Coast Ventures, Silverton Partners
- Research Centers and Universities: University of Texas, Southwestern University, Texas State University, Center for Complex Quantum Systems, Oden Institute for Computational Engineering and Sciences, Texas Advanced Computing Center
