Provides phone and email support to clients, resolves inquiries, maintains customer documentation, coordinates with Radiology and Diagnostics teams, and assists with administrative reporting and internal projects. The role requires strong communication, organization, attention to detail, Microsoft Office proficiency, independent task management, and the ability to lift and move supplies when needed.
We are looking for a dependable, proactive, and detail-oriented Client Services Representative to join our Imaging Client Support team. In this role, you will serve as a key resource between our internal teams and clients—ensuring smooth operations, timely communication, and exceptional customer support. You will contribute to the success of our healthcare and diagnostics services by providing administrative support and maintaining professional relationships with clients and partners.
RESPONSIBILITIESCustomer Communication and Support
- Respond to customer inquiries via phone and email in a courteous and knowledgeable manner.
- Take ownership of each inquiry, utilizing available resources to resolve issues quickly and thoroughly.
- Maintain a thorough understanding of internal systems and processes related to the capturing of the images.
Administrative and Cross-Departmental Support
- Maintain and print documents for new customer In-Service binders.
- Collaborate with internal departments—including Radiology and Diagnostics—to support cross-functional initiatives.
- Assist with daily administrative reporting and internal projects as needed.
- Prior customer service experience is a plus but not required.
- Effective verbal and written communication skills.
- Ability to manage tasks independently and with minimal supervision.
- Proficiency with Microsoft Office (Outlook, Excel, Word); ability to adapt to new systems quickly.
- Comfortable working in a fast-paced, detail-driven environment.
- Physical ability to sit for extended periods and lift/move heavy items when necessary.
- Strong attention to detail and organizational skills.
- Ability to multitask and remain focused in a dynamic environment.
- Physically capable of lifting and moving supplies as needed.
- Capacity to maintain professionalism when interacting with various teams and clients.
We are an Equal Opportunity Employer and committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact [email protected].
8am to 4:30pm, Monday through Friday.
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What you need to know about the Austin Tech Scene
Austin has a diverse and thriving tech ecosystem thanks to home-grown companies like Dell and major campuses for IBM, AMD and Apple. The state’s flagship university, the University of Texas at Austin, is known for its engineering school, and the city is known for its annual South by Southwest tech and media conference. Austin’s tech scene spans many verticals, but it’s particularly known for hardware, including semiconductors, as well as AI, biotechnology and cloud computing. And its food and music scene, low taxes and favorable climate has made the city a destination for tech workers from across the country.
Key Facts About Austin Tech
- Number of Tech Workers: 180,500; 13.7% of overall workforce (2024 CompTIA survey)
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