Client Success Leader, North America

Client Success Leader, Enterprise Informatics | North America

Lead the transformation of customer engagement across Enterprise Informatics by creating a proactive, outcome-driven approach that strengthens customer trust, accelerates value realization, and advances adoption of the Enterprise Imaging and Integrated Diagnostics platform.

Your role:

• As North America moves into its next phase of profitable growth, design and lead the approach to customer discovery, clinical and operational needs assessment, solution design, and executive-level solution storytelling across Radiology Informatics, Cardiology Informatics, Digital Pathology, and Advanced Visualization.
• Interlock pre-sales discovery with post-go-live client success by establishing clear customer outcomes, success measures, adoption expectations, and technically credible commitments before contract signature, then measuring value realization throughout the customer lifecycle.
• Design and lead next generation customer engagement model to activate, accelerate, and mature portfolio adoption, workflow optimization, measurable outcomes, customer priorities, and the next phase of each customer’s Enterprise Imaging and Integrated Diagnostics journey.
• Create seamless interlock between Sales, Product, Research and Development, Marketing, and Services & Delivery to establish effective handoffs, clarify accountability, identify risks and adoption gaps, and translate customer insights into product, delivery, and go-to-market priorities.
• Design and scale pre-sales and client success capabilities across North America, creating repeatable practices for discovery, solution validation, executive value reviews, customer-health governance, account planning, talent development, and continuous learning.

You're the right fit if:

• You’ve acquired 15+ years of progressive leadership experience in enterprise healthcare informatics, including work with integrated delivery networks across North America, complex customer organizations, solution design, product management, or related disciplines.
• Your skills include a strong understanding of clinical workflows and complex enterprise imaging or healthcare technology ecosystems, along with the ability to translate customer objectives into credible solution strategies and measurable outcomes.
• You have experience leading customer-facing teams and influencing cross-functional organizations where you may not have direct authority over all teams responsible for delivery.
• Your skills include executive communication, consultative selling, value measurement, strategic account planning, change leadership, and building trusted relationships with senior customer stakeholders.
• You’re an experienced leader who can balance commercial strategy with clinical, technical, and operational customer outcomes while creating clear accountability across Sales, Services, Product, and Client Success.
• You have demonstrated the ability to build proactive customer engagement models, develop talent, lead organizational change, and create a culture centered on customer empathy, transparent commitments, continuous learning, and measurable value.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field based role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MT, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is  $151000 to $241,000.

The pay range for this position in AK, DE, HI, MD, MN, and RI is $159,000 to $253,000.

The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is  $169,000 to $270,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in the United States.

#LI-PH1

#LI-Remote

#healthcareinformatics

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.  Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.